Dana Pease
Issaquah,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
22
22
years of professional experience
Work History
Finance Director
Michael's Toyota Of Bellevue
09.2020 - 02.2023
- Analyzed financial data regarding product performance and customer performance.
- Assisted with recruiting, interviewing and hiring new department employees.
- Managed day-to-day operations within 8-person finance department for automotive organization.
- Set clear departmental objectives and developed effective strategies to achieve targeted goals.
- Identified partnership opportunities and established favorable business connections.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Finance Manager
Michael's Toyota Of Bellevue
10.2010 - 09.2020
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Sales Professional
Michael's Toyota Of Bellevue
12.2004 - 10.2010
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Receptionist
Michael's Toyota Of Bellevue
09.2000 - 12.2004
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained confidentiality of information regarding clients and company.
Education
No Degree - General Studies
Bellevue College
Bellevue, WAHigh School Diploma -
Lindbergh High School
Renton, WASkills
- Staff Evaluations
- Recruit Well-Qualified Staff
- Manage Cash Flow
- Credit Approval and Denial
- Organizational Skills
- Loan Processing
- Coordinate Training
- Lender Relationships
- Sales Strategies
- Sales Presentation
- Operational Efficiency
Timeline
Finance Director
Michael's Toyota Of Bellevue
09.2020 - 02.2023
Finance Manager
Michael's Toyota Of Bellevue
10.2010 - 09.2020
Sales Professional
Michael's Toyota Of Bellevue
12.2004 - 10.2010
Receptionist
Michael's Toyota Of Bellevue
09.2000 - 12.2004
No Degree - General Studies
Bellevue College
High School Diploma -
Lindbergh High School
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