- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
Dana Pelletier
Sangerville,ME
Summary
Detail-oriented professional skilled in window and door installations, known for strong leadership and efficient time management. Achievements include improved project timelines and enhanced customer service, dedicated to exceeding client expectations.
Master Installer with extensive experience in window and door installation. Recognized for exceptional problem-solving skills and strong communication, consistently exceeding client expectations.
Dynamic Lead Installer with a proven record in managing installation teams and enhancing project efficiency. Expertise in precise installations and training junior staff, committed to delivering high-quality results that foster customer satisfaction.
Professional installer with commitment to excellence and precision in all tasks. Known for consistently delivering superior installation services and maintaining high standards of quality. Excels in team environments, adapting to changing project requirements while focusing on achieving results. Expertise includes advanced installation techniques and strong problem-solving abilities.
Professional installer with proven expertise in delivering high-quality installations. Strong focus on team collaboration and achieving results. Skilled in troubleshooting, equipment setup, and quality control. Reliable and adaptable to changing needs, consistently ensuring project success.
Experienced with advanced installation techniques and industry standards. Utilizes strong troubleshooting and problem-solving skills to ensure optimal performance and client satisfaction. Knowledge of effective team collaboration and adaptable to dynamic project needs.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Master Installer
Renewal By Anderson
Bangor, ME
08.2022 - 02.2026
- Installed custom window and door solutions, ensuring precise measurements and fit.
- Led installation teams, overseeing project timelines and quality standards.
- Trained junior installers on best practices and safety protocols for installations.
- Maintained tools and equipment, ensuring optimal performance and safety compliance.
- Provided exceptional customer service, addressing concerns promptly to ensure satisfaction.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during installations, effectively resolving issues without compromising quality or timeliness.
- Delivered high-quality installations, maintaining strict adherence to safety protocols and guidelines.
- Assisted in training new hires on company policies and procedures as well as proper installation techniques, promoting a culture of continuous learning and improvement among team members.
- Increased repeat business by providing exceptional customer service during installation appointments.
- Consistently met or exceeded performance metrics for installation quality, speed, and accuracy.
- Collaborated with team members to complete complex projects within deadline constraints, ensuring client satisfaction.
- Improved overall project efficiency by keeping accurate records of materials used and time spent on tasks during installations.
- Exceeded client expectations by consistently delivering top-notch craftsmanship in every installation project completed.
- Reduced callbacks by conducting thorough post-installation inspections and addressing any potential issues proactively.
- Provided expert knowledge on various products being installed, guiding customers towards making informed decisions based on their specific needs.
- Enhanced customer satisfaction by ensuring timely and precise installation of products.
Lead Installer
The Improvement Company
West Columbia, SC
06.2015 - 07.2022
- Led installation projects, ensuring alignment with client specifications and high-quality standards.
- Trained and mentored junior installers on best practices and safety protocols.
- Coordinated workflow between team members to optimize efficiency and minimize downtime.
- Implemented process improvements that enhanced project delivery timelines and customer satisfaction.
- Managed inventory of tools and materials, ensuring availability for timely project execution.
- Conducted site assessments to determine installation requirements and address potential challenges proactively.
- Collaborated with clients to provide tailored solutions, enhancing overall service experience.
- Oversaw compliance with safety regulations, promoting a secure work environment for all team members.
- Improved customer satisfaction by providing efficient and accurate installations.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Installer Service Specialist
Chick Beaulieu
New Hampshire
07.2002 - 06.2005
- Installed and configured systems according to manufacturer specifications, ensuring operational reliability.
- Diagnosed technical issues and implemented effective solutions, reducing service call times.
- Coordinated with cross-functional teams to improve service delivery processes and enhance customer satisfaction.
- Provided expert technical support to clients post-installation, ensuring optimal system performance and user satisfaction.
- Increased client retention rates through consistent delivery of top-notch installation services that exceeded expectations.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
International Paper
Machine Operator
Bucksport, ME
06.2001 - 05.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Machine Operator
International Paper
Costigan ME
06.1995 - 04.2001
- Operated machinery to produce quality paper products while adhering to safety protocols.
- Monitored production line performance, identifying and resolving issues promptly.
- Conducted routine maintenance on equipment to ensure optimal functionality and reduce downtime.
- Trained new operators on machine operations and safety procedures, fostering a culture of safety awareness.
- Implemented process improvements that enhanced workflow efficiency and reduced waste in production processes.
- Collaborated with team members to achieve daily production goals and maintain high-quality standards.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
Education
Certificate of Technical Studies - Architectural Drafting
WTI of Boston
Boston, MAHigh School Diploma -
Methuen High
1 Ranger Rd Methuen MA06-1984
Skills
- Window and door installation
- Strong communication skills
- Insulation installation expertise
- Expert equipment operation
- Efficient time management
Certification
- Certified master Installer,
- RBA - 6/22-3/26
Interests
Timeline
Master Installer
Renewal By Anderson
08.2022 - 02.2026
Lead Installer
The Improvement Company
06.2015 - 07.2022
Installer Service Specialist
Chick Beaulieu
07.2002 - 06.2005
International Paper
Machine Operator
06.2001 - 05.2002
Machine Operator
International Paper
06.1995 - 04.2001
Certificate of Technical Studies - Architectural Drafting
WTI of Boston
High School Diploma -
Methuen High