Dana Perrin

· Managed and developed a Customer Success team of 4 across 3 business units, implementing strategies to achieve client KPIs, deliver key performance objectives and foster team growth.

· Drove $15.3M in cost savings and avoidance over two years through cross-functional collaboration, proactive dispute resolution of invalid fines, and implementation of systemic and operational solutions to prevent future charges.

· Led an On-Time Performance taskforce, improving average customer on-time delivery by 10% YoY and reducing vendor compliance fines.

· Led COF Path to Green taskforce, driving consecutive monthly performance gains and implementing strategic improvements to strengthen accountability and position the team for long-term success.

· Managed Knipper sample budgets, validated invoice charges, and aligned with business units on adjustments, achieving $456K+ in cost savings.

· Honored with Galderma’s inaugural Dallas Home Office Four Commitments Award (2024) for exemplary performance and embodiment of the company’s core commitments.

Promoted to account manager for two of Trinity’s top five revenue-producing accounts within six months, driven by strong communication, leadership, and project management skills.

• Recovered and retained two client engagements while increasing their Statements of Work by 6% for the following year through strategic client management and relationship-building.

• Primary contact for three strategic accounts totaling $3M in annual revenue, including two of the top five revenue producers; managed client relationships and ensured delivery excellence.

• Led cross-functional teams (MDM, Data Warehousing, Data Aggregation & Integration, Commercial Analytics, BI) to prioritize, plan, and deliver high-quality projects on time and within scope.

• Acted as liaison between business and technical teams, translating client needs into actionable technical solutions for development teams.

• Partnered with MDM team to ensure data quality and governance across multiple datasets and reports, supporting accurate and reliable analytics.

• Redesigned weekly roster update and QC process, increasing reporting accuracy by 55%.

Managed the Galderma S&OP process across three business units with combined revenue exceeding $1B.

• Coordinated and facilitated monthly S&OP meetings to drive alignment, accountability, and execution of agreed actions by key stakeholders.

• Identified gaps in S&OP processes and implemented improvements that streamlined meetings, reduced duration, and enhanced focus and effectiveness through optimized content.

• Developed streamlined reporting methods to communicate KPIs consistently across the organization.

• Drove automation of lost sales reporting by partnering with Analytics, delivering a more efficient and accurate monthly reporting process.

Built Tableau dashboard to analyze financial and customer data, driving a SKU rationalization initiative that eliminated 75+ SKUs across three business units.

• Developed and led a new process for reducing slow-moving and obsolete inventory, achieving a 55% unit reduction within six months.

• Collaborated with global and local MDM teams and cross-functional partners to define and document the SKU deactivation process and update the SKU Rationalization SOP.

• Established standardized NPI and lifecycle reporting to ensure consistent communication and visibility for management and key forums.

• Partnered with Analytics to create a Tableau reporting dashboard for multiple departments, enabling efficient tracking and reporting of New Product Introduction SKUs.

• Played a key role in successfully launching 15 New Product Introductions on time and in full, ensuring seamless execution and customer readiness.

• Served as Co-PM for Cetaphil reformulation and rebranding project, coordinating cross-functional teams weekly to meet timelines, mitigate risks, and deliver a successful rollout.

Developed dashboard and custom SQL queries as a single source of truth for the Prescription Business Unit to analyze stock in trade and wholesaler withdrawals on a weekly basis.

• Self-taught Tableau and SQL to automate manual processes, troubleshoot data issues and evaluate root cause.

• Collaborated with stakeholders to identify and deliver robust analytics and capabilities to drive business performance.

• Subject matter expert for Tableau and adhoc data requests that involved data cleansing, munging, and analysis

• Independently created data flow in Tableau Prep to allow incorporation of Amazon data into the Tableau environment, previously not leveraged.

• Maintained interactive dashboards in Tableau Server 2019.2 by utilizing data from multiple data sources.

Responsible for assisting in the management of Nestlé Sales & Operations Planning (S&OP) process across three business units with total revenue of over $1B. Lead on-going communication, education, and application of this strategy to improve alignment, visibility, and documentation.

• Collaborated on the preparation and execution of the S&OP process enhancement rollout and governed the adherence of the new implementation. Created reference materials for participants and a compliance tracker utilized for reporting to management.

• Stepped in as interim liaison between Demand and Supply Planning Team, IT and BI. Kept team focused on specific business tasks, tracked progress to ensure critical deadlines were completed on time and deployed with desired results. Documented all processes and assumptions for future reference.

Developed collaborative demand plan for all new product launches and facilitated alignment between Sales and Marketing totaling 17 SKUs across 2 brands in 9 months ($32M expected ’17 Gross Revenue).

• Launched an NPI forecasting tool within Excel VBA that allowed for customization by customer/channel, dynamic inputs, efficiencies, and time savings.

• Enhanced the NPI forecasting process by establishing Sales collaboration, ensuring alignment across Sales, Marketing and Demand Planning, improving communication, and focusing on forecast accuracy.

• Collaborated with BI Team to originate an NPI Gross Sales Dashboard used for launch tracking, reporting and customer allocation.

• Tracked and analyzed new product launches against volume and cumulative distribution point targets and served as demand planning lead on projects relating to product innovation, renovation, and packaging refresh transition.

• Implemented and executed CPFR (Collaborative Planning, Forecasting and Replenishment) with top customers to ensure quality service, fill rates, improve forecast accuracy, and open communication; recognized as CPFR SME. 6 months post implementation with Target, we received $1M in incremental gross revenue, increased in-stocks to 97% and were achieving consistent fill rate in the upper 90’s.

• Managed the national SKU level forecast for 40+ SKUs in the Cetaphil and Differin brands, for Club, Walmart, Target, CVS, Walgreens, Rite Aid, and Ulta resulting in over 1,000+ forecasts.

• Developed and led a monthly cross-functional collaboration meeting process, for top retailers, with Sales, Customer Service, Supply Planning and Logistics teams to ensure operational alignment, enhance internal communication and improve service levels to customers.