Dana Pettigrew

• PRN technologist to help cover CT department during times of need.
• Educated patients on imaging processes and positioning and addressed patient's concerns and questions in effort to put them at ease
• Prepared and positioned patients for imaging procedures.
• Performs venipuncture and employs Istat to ensure safe administration of IV contrast.
• Performed radiographic imaging procedures according to established protocols.
• Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.

• Maintain highest levels of quality, safety and patient confidentiality by following hospital policies and regulatory guidelines when collecting patient information and conducting imaging procedures
• Create exceptional quality images while following physicians' orders in pursuit of proper diagnosis; clarifying orders when necessary to ensure proper protocol is selected
• Work successfully with diverse group of coworkers to accomplish goals and address issues related to patients and services
• Triage patient's exams to dispatch services in order of acuity, expediting report process on critical findings from scans performed
• Prioritize and organize patient tasks to efficiently accomplish service goals
• Demonstrate self-reliance by meeting and exceeding workflow needs while keeping in close communication with Radiology Management regarding updates and department needs that would improve patients' experience
• Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
• Used AIDET technique to acknowledge patients and introduce our CT team members involved in their care. Gave patients expectations for exam duration and wait times. Explained what to expect during procedure. When completing CT examination, ensured all concerns are addressed and thanked CT patients for letting us provide them with excellent service.
• Traveled to nearby Bon Secours Mercy Health facilities to help with coverage. (Harbourview, Mary Immaculate, and Maryview)

Maintained CT Department:

• Productivity
• Turnaround times
• Budget/ DTAR/ Inventory
• Code Cart and drug box logs
• Staffing schedules including Call, Holidays, and Inclement Weather
• Hiring and Onboarding for all new CT technologists
• Yearly evaluation process
• Employee files to ensure CT department meets The Joint Commission and ACR standards
• Trained CT staff for Downtime readiness
• CT staff efficacy in Stratus Imaging cloud system and printing CT images on CDs/ DVD for continuation of care
• Effectively communicated Critical policy/ workflow changes, Management concerns, and Radiologists concerns to CT staff to achieve seamless service
• Liaison between Central Scheduling and CT department to ensure outpatients received excellent experience
• Manage outpatient schedule to confirm patient exams are ordered correctly for indication/ diagnosis code to ensure CT exam meets ACR Appropriateness -Criteria Hampton Roads Radiology Associates Protocols, and ALARA.
• After hours Vrad/ VRC and STATRAD systems
• Assisted Teleneurology MD via robot in CT during Code Stroke workup, and assisted Emergency Department staff with stroke workflow while patient was in CT Department
• LEAN Trained/ Served as member of Lean project involving Emergency Department, Radiology staff and Inpatient Services to improve patient care, and reduce waste improving workflow and efficiency
• Worked with Tidewater Community College to educate CT and Radiography students in CT protocols, workflow and provided direct supervision during CT competencies.
• Assisted Interventional Radiologists with procedures utilizing CT guidance and being directly involved with chest tube insertions, drainage catheter placements, aspirations and biopsies
• Championed continuous learning among staff members by organizing educational folder focused on latest advancements in CT technology.
• Interim Diagnostic Radiology Lead in addition to CT Lead Technologist duties

Proficient in Patient Care for all Diagnostic areas to include:

• OR/ Pain Management
• Fluoroscopy
• Emergency Department/ Level 2 Trauma
• Outpatient services
• Inpatient services/ Portables
• Contributed to positive patient outcomes by consistently delivering high-quality diagnostic images for accurate diagnosis and treatment planning.
• Educated patients on diagnostic imaging process, alleviating anxiety and ensuring informed consent prior to exams.