Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Dana Phelan

New Baltimore,MI

Summary

Proven leader with 20 years of extensive experience in Affordable Housing looking to enhance my current role to provide operational efficiency, financial stability, strong leadership, and continued compliance with our regulatory partners. I have excelled in process improvement, budget control, and team leadership. Skilled in financial oversight, demonstrating a strong commitment to operational excellence, teamwork and a diverse and inclusive working environment. Subject matter expert Compliance and Information Systems.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director of Operations

Presbyterian Villages of Michigan
01.2016 - Current
  • Oversee daily operations across multiple villages, ensuring seamless coordination and efficient execution of tasks.
  • Create and monitor budgets and financial performance of 16 villages across the portfolio.
  • Oversee successful implementation of operational strategies, strategic initiatives, and policies to drive organizational growth and productivity.
  • Ensure compliance with Village operating policies, procedures, and regulatory programs including HUD, MSHDA, HOME, and Public Housing.
  • Collaborate and develop relations with governmental agency representatives, dignitaries & community members to enhance services to all properties
  • Assist in new project development, capital projects, and strategic programming for the communities.
  • Oversee and monitor the Compliance Department which ensures regulatory compliance and reporting to funding partners, HUD, MSHDA and other governmental entities.
  • Manage employee and resident relations with extensive experience in conflict resolution
  • Mentor and coach team members to foster a productive and engaging work environment.
  • Identify opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.

Compliance Specialist

Presbyterian Villages of Michigan
02.2008 - 12.2015
  • Created and expanded a Compliance Department to ensure regulatory compliance with MSHDA, HUD, HOME, and Public Housing requirements for growing Affordable Housing portfolio.
  • Developed policies and processes that outlined village responsibilities to ensure accurate documentation was maintained according to regulatory requirements at all times.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Assisted in the preparation of regular reports for senior management as well as regulatory bodies detailing compliance activities and progress toward established goals.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
  • Served as the subject matter expert for all compliance monitoring software solutions including internal and external reporting software.
  • Maintained high compliance ratings which resulted in the organization's ability to gain access to funding for additional projects.
  • Trained and kept all Administrative team members current in ever-changing regulatory policy and procedures.
  • Acted as the organization liason to HUD, MSHDA and other regulatory bodies.

Administrator

Presbyterian Villages of Michigan
09.2004 - 02.2008
  • Oversaw the daily operations of the organization's first Low-Income Housing Tax Credit property.
  • Met lease up of the building to meet the tax credit turn-on requirements and according to proforma in a very challenging saturated market.
  • Prepared and administered the annual budget including monitoring financials to ensure the Villages fiscal health.
  • Worked with a Board of Directors and sub-committees to develop the strategic direction and long-range initiatives of the Village.
  • Assisted with and coordinated the execution of capital projects
  • Ensured compliance with all state, regulatory, administrative, labor and legal regulations.
  • Secured a village bus through a grant writing opportunity with the Mary Thompson Foundation.


Education

Associate of Arts -

Macomb Community College
Warren, MI
12.2001

Associate of Applied Science -

Macomb Community College
Warren, MI
12.2001

Skills

  • Operational Efficiency and Oversight
  • Strategic planning and execution
  • Process Improvement
  • Cost Control
  • Teamwork and Collaboration
  • Budget Development & Control
  • P&L Management
  • Financial Oversight
  • Decision-Making
  • Team Leadership
  • Policy Development and Enforcement
  • Resourceful

Accomplishments

  • Developed and received approval from HUD of the first-ever Veteran Preference for Affordable Housing.
  • Successful conversion and rollout of new property management software to enhance operational efficiency, and performance and improve compliance.
  • Nominated several times for employee Shining Star Award






Certification

Certified Occupancy Specialist - National Center for Housing Management

Certified Low Income Housing Tax Credit Specialist - National Center for Housing Management

HOTMA Compliance Certified - National Center for Housing Managment

Assisted Housing Manager - National Association of Home Builders

ABC's of Asset Management - Theo Pro Group

Certified Key Housing Compliance Specialist - NAHMA

Certified TRACS, EIV, and Security Awareness - National Resources for Housing



Timeline

Director of Operations

Presbyterian Villages of Michigan
01.2016 - Current

Compliance Specialist

Presbyterian Villages of Michigan
02.2008 - 12.2015

Administrator

Presbyterian Villages of Michigan
09.2004 - 02.2008

Associate of Arts -

Macomb Community College

Associate of Applied Science -

Macomb Community College

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Dana Phelan