Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dana Piskulic Propes

Harvest,AL

Summary

Dynamic and results-driven professional with extensive experience at Earl Enterprise/Bravo Brio, excelling in operations management and staff development. Proven track record in driving sales growth and enhancing customer retention through effective team leadership and strategic budget control. Committed to fostering a positive work environment while ensuring compliance with food safety standards. To adhere 95% health score.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Earl Enterprise/ Bravo Brio
01.2017 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

General Manager

Earl Enterprise/ Bravo Brio
01.2015 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Science - Nursing

Rolla Technical College
Rolla, Mo
01-2009

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee relations
  • Food safety and sanitation
  • Employee scheduling
  • Budget control
  • Business development
  • Sales forecasting
  • Financial reporting
  • Vendor relationship management
  • Customer retention
  • P&L management
  • Cost control

Certification

  • Serve Safe Certified-Alcohol Certified

Timeline

Assistant General Manager

Earl Enterprise/ Bravo Brio
01.2017 - Current

General Manager

Earl Enterprise/ Bravo Brio
01.2015 - Current

Associate of Science - Nursing

Rolla Technical College

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