Dana Polencheck
Mosinee
Summary
Dynamic Patient Care Manager with extensive experience at Heartland Hospice, excelling in care coordination and patient assessment. Proven track record in developing effective care plans and fostering interdisciplinary collaboration. Recognized for exceptional problem-solving abilities and delivering compassionate patient education, ensuring compliance with regulatory standards while enhancing overall patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Manager
Heartland Hospice
Stevens Point
07.2014 - Current
- Completed day-to-day duties accurately and efficiently.
- Followed bill hold process to assure accurate billing and payment.
- Exceeded customer satisfaction by finding creative solutions to problems, including on-site meetings with facilities.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive and a positive environment
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Recruited, hired and trained new medical and facility staff.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained records management system to process personnel information and produce reports.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Collaborated with community resources to facilitate referrals and access to additional services for clients.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
- Promoted integrations of long-term services and support to enhance continuity of care.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Developed and implemented care management plan to address needs and goals.
- Developed, implemented, and regularly reviewed personalized care plans in collaboration with healthcare providers.
- Prepared and submitted reports on client outcomes and service utilization to management and funding sources.
- Led care coordination efforts, ensuring effective communication among all parties involved in a client's care.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
- Conducted initial assessments and periodic reassessments of clients' needs and eligibility for services.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Coordinated comprehensive care plans for individuals across various settings to ensure continuity of care.
- Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
- Used motivational interviewing to educate, support and motivate change.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Participated in continuing education and professional development activities per employer policy
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Monitored and evaluated the effectiveness of care plans, reviewed with RNCM as necessary to meet clients' evolving needs.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Delivered information to registration staff regarding changes to job duties and responsibilities.
- Coached, trained and provided onboarding to all new registration department employees to acclimate each to target positions.
- Utilized well-developed communication, active listening, and interpersonal talents when interacting with people on daily basis.
- Protected patient data confidentiality in alignment with HIPAA protocols.
- Ensured proper documentation of medical records in accordance with HIPAA guidelines.
- Provided guidance and support to staff members on various aspects of patient care management.
- Resolved customer complaints regarding patient care services in a timely manner.
- Assessed patients' needs, developed individualized plans of care, and monitored progress towards goals.
- Conducted regular meetings with clinical staff to review cases and discuss strategies for improving outcomes.
- Established collaborative relationships with external partners such as hospitals or clinics for referral purposes.
- Evaluated staffing patterns against current census data to ensure adequate coverage at all times.
- Identified opportunities for improvement in processes related to patient flow, staffing models.
- Managed patient care plans to ensure quality of care and compliance with regulations.
- Collaborated with interdisciplinary teams to coordinate discharge planning and post-discharge follow-up activities.
Hospice Home Care RN Case Manager
Ministry Hospice
Stevens Point
11.2010 - 07.2014
- Educated family caregivers on providing basic nursing care such as wound dressing changes or catheter maintenance.
- Evaluated effectiveness of interventions used by nurses while making recommendations for improvement where necessary.
- Maintained accurate records of patient assessments, treatments, medications, and other relevant information within the electronic medical record system.
- Collaborated closely with physicians and other healthcare providers to coordinate comprehensive patient care.
- Provided guidance on managing symptoms related to terminal illnesses such as pain control techniques or nutrition counseling.
- Performed initial assessments of new patients to determine hospice eligibility.
- Provided patient and family education regarding disease process, symptom management, end-of-life issues, and available resources.
- Developed effective communication strategies with families to provide support throughout the course of illness.
- Conducted regular visits with assigned patients in their home setting or at long-term care facilities to assess health status changes.
- Attended weekly case conferences to review current cases and develop treatment plans for new admissions.
- Responded promptly to emergent situations involving hospice patients and provided crisis intervention when needed.
- Assessed patients' physical and psychological needs, developed individualized care plans, and monitored progress in meeting goals.
- Provided emotional support to families during difficult times through active listening skills.
- Ensured timely completion of all required documentation including admission paperwork, discharge summaries.
- Monitored medication regimens to ensure safe administration of medications in accordance with physician orders and nursing standards of practice.
- Coordinated with interdisciplinary team members to ensure quality care for all patients.
- Created and applied tailored care plans that would meet each patient's individualized needs.
- Delivered respectful, compassionate care to each patient and family member.
- Planned hospice care for elderly and disabled patients.
- Listened to patients and loved ones, offering emotional support, and kindness to help with end-of-life transition.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Education
Nursing
Northcentral Technical College
Wausau, WI12-2009
High School Diploma -
DC Everest High School
Schofield, WI05-1998
Skills
- Care coordination
- Patient assessment
- Care plan development
- Regulatory compliance
- Electronic medical records
- Interdisciplinary collaboration
- Crisis intervention
- Patient education
- Staff training
- Customer service
- Time management
- Problem solving
- Effective communication
Certification
- BLS Certification
References
References available upon request.
Timeline
Patient Care Manager
Heartland Hospice
07.2014 - Current
Hospice Home Care RN Case Manager
Ministry Hospice
11.2010 - 07.2014
Nursing
Northcentral Technical College
High School Diploma -
DC Everest High School
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