Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dana Ponzio

Dana Ponzio

Davie,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server

Waffle House
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Denny's
03.2023 - 09.2024
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Worked at Denny's in Buffalo, NY and in Oneonta, NY.

Server

Pizza Hut
12.2023 - 07.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Server

Roma's
08.2020 - 11.2023
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Set up advertising signs and displays on shelves, counters and tables.

Catering Server

Amerivents
03.2017 - 07.2019
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Arranged linens and table settings according to seating plan and event theme.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Some events worked: Rockefeller Center - both restaurants and separate events, MOMA, Whiskey Bar..US Open-Queens, NY as a Concession Stand Manager plus other gigs throughout the city.

Education

Bartender Certification -

Rochester's Professional Training Institute
Rochester, NY
2024

Associates - Office Systems Technology

Central Florida Community College
Ocala, FL
2002

Skills

  • Guest Engagement
  • Order Accuracy
  • Exceptional customer service
  • Hospitality service expertise
  • Strong Work Ethic
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Quality Control
  • Food safety practices
  • Suggestive Selling
  • Guest Relations Management
  • Point of sale operation
  • Bill computation
  • Banquet Coordination
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Warm and Friendly

Timeline

Server

Waffle House
09.2024 - Current

Server

Pizza Hut
12.2023 - 07.2024

Server

Denny's
03.2023 - 09.2024

Server

Roma's
08.2020 - 11.2023

Catering Server

Amerivents
03.2017 - 07.2019

Bartender Certification -

Rochester's Professional Training Institute

Associates - Office Systems Technology

Central Florida Community College

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Dana Ponzio