D'ANA PRESTON

Work History

Medical Practice Representative

University Of Maryland Medical System

11.2023 - Current

Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Enhanced company reputation by providing exceptional customer service and support.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Communicated with clients and customers to gather, provide and share updated information on medical charts.
Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Streamlined office procedures for handling constituent inquiries, significantly reducing response time.

Accounts Receivable Representative

University Of Maryland Medical System

09.2019 - 02.2020

Streamlined billing processes for improved efficiency and reduced errors.
Prevented revenue leakage by identifying discrepancies between billed amounts and contracted rates.
Increased efficiency by automating routine tasks and implementing best practices in accounts receivable management.
Reduced outstanding receivables by diligently following up on overdue payments.
Ensured timely collection of payments with consistent follow-up on outstanding invoices.
Contributed to positive cash flow by identifying opportunities for improvement in the accounts receivable process.
Assisted with month-end close procedures, enabling timely financial reporting.
Facilitated smooth audits through meticulous record-keeping and prompt provision of requested documentation.
Improved accuracy of financial reporting by reconciling accounts receivable ledgers regularly.
Enhanced cash flow by promptly and accurately processing accounts receivable transactions.
Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.
Maintained strong client relationships through clear communication and timely resolution of disputes.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Followed up overdue payments and payment plans from clients to establish good cash flow.
Submitted cash and check deposits and generated cash receipts to record money received.
Utilized Microsoft Excel AND EMR (EPIC) software to manage invoices and payments.
Negotiated payment arrangements with customers to establish timely receipt of payments.
Handled day-to-day accounting processes to drive financial accuracy.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Managed and responded to correspondence and inquiries from customers and vendors.
Supported management by processing invoices and documents with consistent on-time delivery.
Generated invoices upon receipt of billing information and tracked collection progress.
Entered figures using 10-key calculator to compute data quickly.
Streamlined daily reporting information entry for efficient record keeping purposes.
Gathered, evaluated and summarized account data in detailed financial reports.
Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

Accounts Receivable Supervisor

Concentra

12.2016 - 08.2019

Enhanced team productivity by providing regular training on home based EMR software and tools.
Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
Set goals for accounts receivable team of 9 clerks and developed strategies to meet goals.
Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
Resolved complaints from clients and customers and fielded overall company reviews.
Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
Developed comprehensive reporting systems to track key performance metrics in real-time effectively.
Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
Maintained strong relationships with clients by addressing inquiries promptly and professionally.
Implemented stringent follow-up procedures for overdue payments, resulting in faster collection rates.
Verified discrepancies and resolved clients' billing issues
Prepared bills receivable, invoices, and bank deposits.
Reconciled daily AR ledger and verified proper posting.
Completed daily process adjustments to maintain accuracy.
Updated aging reports based on daily audits.
Resolved issues through active listening and open-ended questioning, escalating major problems to director.
Ensured compliance with company policies and industry regulations through regular audits and updates to departmental procedures.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Completed bi-weekly payroll for 9 employees.

Transitional Care Coordinator

Spectrum Support Services

09.2015 - 12.2016

Maximized patient safety during transitions by conducting medication reconciliation and coordinating with pharmacists to address any discrepancies.
Conducted thorough assessments of patients'' psychosocial needs during admission interviews to ensure appropriate support was in place throughout their stay and after discharge.
Educated patients and families on available community resources, empowering them to make informed decisions about their ongoing care.
Assisted patients in navigating complex healthcare systems, ensuring they had a clear understanding of their care plan and steps required for successful transition.
Facilitated discharge planning meetings to develop comprehensive care plans tailored to each patient''s unique needs.
Improved patient satisfaction scores with timely coordination of resources, including home care and rehabilitation services.
Monitored key performance indicators related to transitional care, implementing continuous improvement strategies as needed.
Served as a liaison between hospital staff, outpatient providers, and community agencies, bridging gaps in communication to optimize continuity of care for patients transitioning between settings.
Contributed to the development of organizational policies and procedures related to transitional care coordination, promoting best practice standards across all levels of the organization.
Managed complex cases involving multiple comorbidities, prioritizing tasks based on urgency and risk factors associated with poor transitions of care.
Actively participated in quality improvement initiatives aimed at enhancing the transitional care process within the organization.

Referral Coordinator

Gilchrist Hospice

01.2015 - 08.2015

Scheduled appointments with assigned hospice nurse on behalf of clients.
Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Responded to patient inquiries to offer timely updates regarding referral status.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Processed referral requests from patients, doctors and other health care professionals.

Medical Practice Manager I

Greater Baltimore Medical Associates

12.2009 - 01.2015

Ordered all office supplies and kept check on inventory levels.
Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
Addressed and remedied all patient or team member issues.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Supervised team of 13 office personnel.
Developed close working relationships with front office and back office staff.
Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
Assisted with regulatory issues such as compliance.
Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
Enhanced staff productivity through implementation of effective training programs and performance evaluations.
Handled job duties for staff members which were unavailable or out of office.
Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
Oversaw accounting, budgeting, and financial reporting.
Consulted with healthcare professionals on business decisions.
Managed 13 employees with various personalities and from different cultures for large 6-physician practice.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
Developed and maintained electronic record management systems to analyze and process data.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided supervision and management to team of support personnel.
Boosted staff morale by offering constructive feedback and specific direction.
Developed and implemented strategies to improve patient access, satisfaction and care quality.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Communicated with patients, ensuring that medical information was kept private.

Billing Coordinator

Patapsco Eye MD's

10.2004 - 12.2005

Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Completed appeals of denied claims on patient bills.
Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
Entered details into accounts and tracked payments.
Optimized billing processes by implementing efficient invoicing and payment tracking systems.
Reduced billing errors through consistent review and reconciliation of account discrepancies.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
Referred past due payments to collections department.
Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
Organized accounts for financial audits and supported audit process.
Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
Updated documentation, reports, and spreadsheets with financial information.
Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
Researched and resolved billing discrepancies to enable accurate billing.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Generated monthly billing and posting reports for management review.

Data Entry Lead

Advanced Radiology

04.1999 - 10.2004

Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
Provided expert guidance on best practices for database management, contributing significant value-add to interdepartmental collaborations requiring specialized knowledge on specific systems or platforms.
Optimized workflow management, resulting in faster completion of assignments and increased customer satisfaction.
Managed a high-performing data entry team, ensuring timely delivery of accurate information across various platforms.
Improved overall efficiency with the development of standardized templates for repetitive tasks and projects.
Reduced manual data entry errors by introducing automation tools and software solutions.
Conducted regular audits to maintain the integrity of critical databases, safeguarding sensitive information from potential breaches or loss.

Summary

Overview

Work History

Medical Practice Representative

Accounts Receivable Representative

Accounts Receivable Supervisor

Transitional Care Coordinator

Referral Coordinator

Medical Practice Manager I

Billing Coordinator

Data Entry Lead

Education

Bachelor of Science - Psychology

Bachelor of Arts - Telecommunications

High School Diploma -

Skills

Work Availability

Work Preference

Work Type

Location Preference

Important To Me

Timeline

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