Dana Ragan
Chapel Hill,TN
Summary
Recent graduate with foundational knowledge in Radiologic Technology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Radiologic Technologist
Ascension St. Thomas Rutherford
01.2025 - Current
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Operated radiologic equipment to produce diagnostic images and films.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Performed radiographic imaging procedures according to established protocols.
Medicaid Reclamation Specialist
Optum/United Healthcare
08.2020 - 01.2025
- Knowledge of timely filing deadlines for each designated payer
- Initiate appeals when necessary
- Identify and correct medical billing errors
- Send appropriate appeals, accurate requesting information, supporting documentation, and effective communication to complete recovery process
- Analyze, identify and resolve issues causing payer payment delays
- Analyze, identify and trend claims issues to proactively reduce denials
- Understanding of under payments and credit balance process
- Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Insurance Payment Poster
Results Physiotherapy
04.2016 - 04.2020
- Prepping/Scanning, Posting and balancing of all electronic and lockbox payments for both insurance and patient accounts efficiently, in an organized manner, on a daily basis
- Downloading electronic payments (ERAs) from the clearing house to accurately auto post
- Balance daily the payment Batch deposits posted for all clinics
- Identify and Report Payer payment & recoupment trends and/or out of network problems with carriers to designated insurance specialist and Billing Manager
- Processed payments that had been received from insurance companies and Medicare.
- Utilize patient accounting system, adjunct software, and other tools proficiently in order to review, retrieve and update information as needed
- Managed large volumes of data efficiently and with great care on daily basis.
- Accurately posted payments and adjustments both electronically and manually.
Cash Posting Manager
Elements Behavioral Health
09.2013 - 05.2016
- Oversees and develops processes related to the posting and reconciliation of cash receipts, A/R adjustments, write offs and refunds
- Manages and supervises the payment posting process for HMO/Insurance, related to A/R transactions within department guidelines
- Ensures all cash transactions are balanced
- Review of deposit logs and posting journals to ensure systems are in balance
- Reconcile all facilities with the bank accounts and regional finance
- Research and review cash posting discrepancies and make corrections as necessary
- Assist facility office managers and CBO with complex accounts receivables questions re: cash posting reconciliations
- Manages and supervises the A/R refund processes in accordance with department policies
- Coordinates research of credit balance accounts for resolution/refund as required
- Manages and supervises the adjustment/write-off posting process
- Ensures daily collection of cash receipts and deposits are recorded to appropriate account
- Complete month end close in a timely manner
- Adhere to established reporting procedures and ensure that the numbers balance
- Implement policies and processes to ensure timely and accurate posting of cash payments to include transition of manual payments to electronic payments
- Stay abreast of all state and national regulations related to cash posting, adjustment posting, credit balance review, and refund processing
- Timely information reporting
- Perform other duties as assigned
Education
Associate of Science -
Columbia State Community College
Franklin, TNRadiologic Technology - Radiology
Nashville General School of Health Sciences
09-2024
Skills
- Radiographic equipment operation
- Patient confidentiality
- EMR / EHR
- Imaging archiving
- Adheres to ALARA
- Patient Advocacy
- Learns and adapts quickly
Software
- PACS
- Inteleviewer
- Meditech
- Cerner
- Zirmed
- Clario
Certification
- Basic Life Support for Healthcare Providers – American Heart Association or Red Cross.
- Registered Radiologic Technologist (R.T.(R)) - American Registry of Radiologic Technologists (ARRT).
Timeline
Radiologic Technologist
Ascension St. Thomas Rutherford
01.2025 - Current
Medicaid Reclamation Specialist
Optum/United Healthcare
08.2020 - 01.2025
Insurance Payment Poster
Results Physiotherapy
04.2016 - 04.2020
Cash Posting Manager
Elements Behavioral Health
09.2013 - 05.2016
Associate of Science -
Columbia State Community College
Radiologic Technology - Radiology
Nashville General School of Health Sciences
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