Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dana Rangel

Temple

Summary

Experienced HR Assistant with a solid background in office administration and human resources operations. Proficient in customer service, data entry, and file management. Keen eye for policy review and improvement opportunities. Strong problem-solving skills, proactive approach to learning, and effective communication abilities. Eager to collaborate with the team, drive positive outcomes, and take on new challenges to support organizational goals with passion and dedication.

Overview

7
7
years of professional experience

Work History

HR Assistant

Strata Stone
01.2025 - Current
  • Facilitated onboarding processes, ensuring smooth integration of new employees into organizational culture.
  • Managed employee records and maintained HRIS for accuracy and compliance with regulations.
  • Supported recruitment efforts by coordinating interviews and communicating with candidates effectively.
  • Assisted in the development and implementation of employee training programs to enhance skillsets.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Organized new employee orientation schedules for new hires.

Administrative Assistant

Temple College
09.2023 - 04.2024
  • Coordinated office operations to ensure effective communication among departments.
  • Managed scheduling and logistics for meetings and events, enhancing organizational efficiency.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Assisted in budget preparation and tracking, ensuring compliance with institutional policies.
  • Trained new administrative staff on office protocols and software applications, fostering team cohesion.

Call Center Representative

Rebath
11.2022 - 09.2023
  • Managed high volumes of inbound calls, resolving customer inquiries and concerns efficiently.
  • Trained new representatives on call handling protocols and customer service best practices.
  • Developed scripts for common customer interactions to enhance communication consistency.
  • Implemented feedback mechanisms to improve service delivery and customer satisfaction ratings.

Customer Service Supervisor

Micro Distributing
05.2018 - 11.2022
  • Supervised daily operations of customer service team, ensuring efficient workflow and high-quality service delivery.
  • Trained and mentored staff on best practices for customer interactions and conflict resolution techniques.
  • Implemented new procedures to enhance response times, improving overall customer satisfaction ratings.
  • Analyzed team performance metrics to identify areas for improvement and develop targeted training programs.
  • Collaborated with cross-functional teams to streamline processes and enhance communication between departments.
  • Resolved escalated customer issues by employing effective problem-solving strategies and fostering positive relationships.
  • Monitored inventory levels of support materials, ensuring adequate resources were available for the team's needs.
  • Developed comprehensive reports on customer feedback trends, providing actionable insights for strategic planning sessions.

Education

Associates - Business Management

Temple College
Temple, TX
05.2024

Skills

  • QuickBooks
  • Recruiting
  • Retail Management
  • Time Management
  • Customer Service
  • Data Entry
  • Merchandising
  • Assistant Manager Experience
  • Inventory
  • Interviewing
  • Key Holder
  • Scheduling
  • Bookkeeping
  • Microsoft Word
  • Cash Handling
  • Training
  • Cold Calling
  • Clerical
  • Conversational Bilingual
  • Office administration
  • Employee relations
  • Maintaining files
  • Human resources support
  • Administrative support
  • Recruitment
  • Payroll administration
  • Microsoft office and docusign
  • Payroll processing
  • New hire orientation
  • Background checks

Languages

Spanish
Limited Working

Timeline

HR Assistant

Strata Stone
01.2025 - Current

Administrative Assistant

Temple College
09.2023 - 04.2024

Call Center Representative

Rebath
11.2022 - 09.2023

Customer Service Supervisor

Micro Distributing
05.2018 - 11.2022

Associates - Business Management

Temple College

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