Summary
Overview
Work History
Education
Skills
Timeline
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Dana Rawls

Orlando,FL

Summary

Dynamic HR Manager with a proven track record at Metrolube, enhancing employee satisfaction and retention by effective recruitment, onboarding, and training strategies. Skilled in Labor Relations and Leadership Development, adept at fostering a collaborative and compliant workplace. Excelled in talent acquisition and organizational development, driving workforce improvements and operational efficiency. Well-qualified HR Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

33
33
years of professional experience

Work History

Human Resources Manager

Metrolube
01.2020 - 09.2024
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Processed employee claims involving performance issues and harassment.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Recruited top talent to maximize profitability.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Devised hiring and recruitment policies for seven states and approximately 1400 employees.
  • Managed team of two recruiters and one HR Specialist.
  • Managed 30+ phone calls per day, 250+ emails per day, and 5-6 hours of teams meetings per week.

HR Generalist

Metrolube
01.2017 - 01.2020
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Developed and monitored employee recognition programs.
  • Administered employee benefits programs and assisted with open enrollment.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Assisted with writing job postings and job descriptions for boards.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Managed approximately 30 incoming calls and 200+ emails per day.

HR Specialist

Metrolube
01.2015 - 01.2017
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Phone screened approximately 50 candidates per day.

Recruiter

Metrolube
12.2012 - 01.2015
  • Operated and maintained applicant tracking and candidate management systems.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Filled approximately 200-250 open requisitions per month.

Administrative Assistant/Recruiter

Southern Express Lubes
03.1992 - 12.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Maintained job postings to keep locations properly staffed
  • Interviewed and made hiring decisions based on most qualified candidates
  • Maintained applicant tracker; monitored days to fill and various other recruiting metrics
  • Managed 30+ incoming calls per day and 50-100 faxes per day.

Education

High School Diploma -

Lake Howell High School
Winter Park, FL
05.1992

Skills

  • Labor Relations
  • Benefits Administration
  • Recruitment
  • Risk Management
  • Employee Relations
  • Performance Assessment
  • Compensation and benefit
  • Talent Acquisition
  • Microsoft Office
  • Employee Retention
  • Internal Communications

Timeline

Human Resources Manager

Metrolube
01.2020 - 09.2024

HR Generalist

Metrolube
01.2017 - 01.2020

HR Specialist

Metrolube
01.2015 - 01.2017

Recruiter

Metrolube
12.2012 - 01.2015

Administrative Assistant/Recruiter

Southern Express Lubes
03.1992 - 12.2012

High School Diploma -

Lake Howell High School

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Dana Rawls