Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Dana Rayman

Dana Rayman

Greenwood,United States

Summary

Motivated and Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Rehabilitation Therapy Special Attendant

Neurodiagnostic Institute
04.2024 - Current
  • Enhanced patient comfort by providing attentive personal care and assistance with daily recreation activities.
  • Boosted patient morale by engaging in meaningful conversations, recreational activities, and providing companionship.
  • Promoted effective communication among medical staff, family members, and patients to ensure seamless care coordination.
  • Documented relevant information regarding patient behavior, progress, concerns or changes in condition for healthcare team review.
  • Managed complex cases involving multiple health issues or cognitive impairments while maintaining an empathetic approach to care provision.
  • Participated in ongoing training programs that enhanced knowledge on best practices and emerging trends in the field of caregiving.
  • Adhered to patient confidentiality guidelines, ensuring that sensitive information was treated with the utmost discretion and professionalism.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Ensured a safe environment for patients by diligently monitoring their physical and emotional wellbeing.

Transportation Security Officer

Transportation Security Administration, TSA
05.2023 - 04.2024
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
  • Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
  • Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Demonstrated adaptability and flexibility by rotating between various security functions as needed.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
  • Assisted in reducing wait times for passengers by executing swift and accurate security checks.
  • Collaborated with team members to ensure a secure environment for all travelers and airport personnel.

Solutions Specialist

Verizon Wireless
05.2021 - 05.2023
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Increased productivity by collaborating with management to develop process improvements.
  • Improved overall progress through working closely with staff members and streamlining processes.
  • Scheduled appointments for further services.
  • Improved operational processes by training personnel to drive ideal productivity.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Emergency Medical Technician

Seals Ambulance
07.2020 - 04.2021
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Participated in community programs to maintain company image and establish strong community relations.

Mobile Sales Associate

Best Buy
09.2019 - 07.2020
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Replenished, faced and organized merchandise on shelving.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Education

Associate of Applied Science - Medical Assisting

Harrison College - Indianapolis
Indianapolis, IN
12.2012

Skills

  • Data Entry
  • Customer Service and Assistance
  • Presenting Solutions
  • Professional Integrity
  • Customer Experience Management
  • Verbal and Written Communication
  • Staff Training
  • Product and Service Sales
  • Security station experience
  • Hazardous items knowledge
  • Stress Tolerance
  • Professional Demeanor

Additional Information

Starbucks Barista seasonal help.

Several years of Customer Service experience while going to school, including Walmart, Target, Office Depot, and Speedway Gas Station.

Timeline

Rehabilitation Therapy Special Attendant

Neurodiagnostic Institute
04.2024 - Current

Transportation Security Officer

Transportation Security Administration, TSA
05.2023 - 04.2024

Solutions Specialist

Verizon Wireless
05.2021 - 05.2023

Emergency Medical Technician

Seals Ambulance
07.2020 - 04.2021

Mobile Sales Associate

Best Buy
09.2019 - 07.2020

Associate of Applied Science - Medical Assisting

Harrison College - Indianapolis

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Dana Rayman