Dana Reed
Woodhaven
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Caregiver
Kim's Comfort Care
12.2024 - Current
- Implemented individualized care plans to meet specific needs of clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
Medication Technician/Patient Care Technician
Ace Care Network
01.2018 - 04.2021
- Collaborated with healthcare providers to develop individualized medication plans.
- Administered prescribed medications to patients following physician instructions.
- Operated electronic medication administration record systems to document patient medication details.
- Implemented inventory management software to track medication supplies and reduce waste.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained up-to-date knowledge of pharmacology, applying best practices to medication administration.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
Dental Office Receptionist
New Era Dentistry
04.2020 - 07.2020
- Answered phone calls and addressed patient inquiries promptly.
- Scheduled appointments and managed calendar for dental office personnel.
- Provided patients with information about services and procedures.
- Assisted in managing patient flow and minimizing wait times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Streamlined office operations by organizing, updating, and maintaining patient files for easy access and retrieval.
- Provided excellent customer service to create positive experiences and build patient trust.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Caregiver
Fusion Home Care
03.2018 - 04.2020
- Created engaging activities that stimulated mental and physical wellness of clients.
- Implemented individualized care plans to meet specific needs of clients.
- Coordinated transportation and errands to support client independence and mobility.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Delivered personal care services, promoting dignity and respect for individuals.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Former Owner/Senior Business Manager
Sewer and Drain Cleaning LLC
06.2009 - 02.2017
- Recognized individual contributions to motivate and inspire the team.
- Monitored cash flow for sustainable operational practices.
- Prepared and analyzed monthly, quarterly, and annual financial reports.
- Managed payroll for all employees.
- Spearheaded all aspects of business operations from strategic planning and marketing to financial management and customer relations.
- Scheduled and dispatched teams appropriately.
- Successfully answered and managed a multi-phone line system.
- Developed and implemented positive marketing strategies to obtain a larger customer base.
- Navigated local competition successfully to remain profitability.
- Managed accounts receivable and payable.
Education
No Degree - Nursing Prerequisites
Schoolcraft College
GED -
Redford Union Schools
Redford06-2006
Skills
- Insurance verification
- Billing procedures
- Office supply management
- File management
- HIPAA compliance
- Patient scheduling
- Appointment confirmation
- Payment processing
- Adept at multi-line phones
- Sales and marketing
- Employee motivation
- Customer retention
- Strategic planning
- Marketing management
Timeline
Caregiver
Kim's Comfort Care
12.2024 - Current
Dental Office Receptionist
New Era Dentistry
04.2020 - 07.2020
Caregiver
Fusion Home Care
03.2018 - 04.2020
Medication Technician/Patient Care Technician
Ace Care Network
01.2018 - 04.2021
Former Owner/Senior Business Manager
Sewer and Drain Cleaning LLC
06.2009 - 02.2017
No Degree - Nursing Prerequisites
Schoolcraft College
GED -
Redford Union Schools
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