DANA RENEE THOMAS
CLARKSVILLE,TN
Summary
Knowledgeable Education professional with solid foundation in mathematics education, specializing in intervention strategies for diverse learners. Demonstrated success in improving student performance through targeted instruction and individualized support. Proven ability to engage students and foster collaborative learning environment using effective problem-solving and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Math Intervention Teacher
Clarksville Montgomery County School System
08.2024 - Current
- Implemented individualized learning plans and provided targeted instruction for struggling students.
- Utilized data-driven methods to analyze student performance and customize interventions.
- Organized after-school tutoring sessions to offer additional support for students in need.
- Fostered a positive classroom environment through clear expectations and collaborative activities.
- Served as a resource for colleagues on mathematics intervention strategies and best practices.
- Promoted academic growth by addressing specific needs through tailored interventions.
- Encouraged collaboration among students to enhance overall learning experiences.
Human Resources Services Representative
Centene Management Company LLC
12.2021 - 06.2023
- Interpreted a variety of current human resources rules, regulations, policies, procedures, and documents for internal and external business partners to facilitate understanding, enhance communications, and ensure compliance.
- Provided front-line customer service and support to employees
- Maintained records of transaction for all customer contacts into a call tracking system
- Performed administrative, transactional, and data record management activities in support of HR
- Guided employees in navigating through employee self-service and manager self-service functionality
- Escalated in-scope, complex cases to subject matter experts (SME) as needed until issue is resolved.
- Investigated conflicts between internal business partners and agency employees according to departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures to develop an action plan for resolving the issue.
Office Assistant
Express Employment Professionals
09.2020 - 09.2021
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies. Maintained learning and development activities. Managed benefit enrollment.
- Processed and approved employee based transactions related to hiring and separations.
- Demonstrated strong written/oral communication and interpersonal skills using multi-faceted systems.
- Developed policies, procedure manuals, spreadsheets, presentations, forms, form letters, memos, database queries, position advertisements, logs, and other systems as required to facilitate accurate data gathering, tracking, training, and dissemination.
Development Manager
Junior Achievement of Greater St. Louis
02.2020 - 08.2020
- Maintained learning and development activities at the facility.
- Researched and identified potential donors.
- Represented events to develop a professional network of potential donors.
- Prepared staff reports and participated in staff meetings.
- Strategized with client development team members to manage budget and volunteer efforts.
Relationship Manager II
US Bancorp
09.2014 - 12.2018
- Maintained strict confidentiality of customer credit information.
- Assessed individual client situations and made targeted recommendations for products and services.
- Provided optimal customer service regarding loss mitigation options.
- Implemented department action plans from results of annual employee engagement survey.
- Remained updated with the latest information related to mortgage products and services. Also negotiated with internal business partners to ensure legally defensible and accurate employment decisions are made based on departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
Home Services Specialist II
Bank of America
11.2012 - 04.2014
- Achieved SASE Level 1 junior underwriting authority to enhance decision-making capabilities.
- Adhered to all regulatory, compliance, and security policies to safeguard data integrity.
- Collaborated with Loan Officers to deliver timely, accurate mortgage loan services.
- Ensured compliance with privacy and security regulations, including FHA and Conventional loan statutes.
- Evaluated debt ratios, loan-to-value ratios, and property valuations for underwriting decisions.
- Managed high-volume workloads, prioritizing tasks for timely completion and quality outcomes.
- Trained new team members on best practices to maintain service consistency across the department.
Education
Bachelor of Science - Human Resource Management
Lindenwood University
St. Charles, MOSkills
- Patience and empathy
- Mathematical proficiency
- Growth mindset development
- Parent-teacher collaboration
- Small group instruction
- Instructional strategies
- Student motivation
- Interactive learning experiences
Certification
CPR
Timeline
Math Intervention Teacher
Clarksville Montgomery County School System
08.2024 - Current
Human Resources Services Representative
Centene Management Company LLC
12.2021 - 06.2023
Office Assistant
Express Employment Professionals
09.2020 - 09.2021
Development Manager
Junior Achievement of Greater St. Louis
02.2020 - 08.2020
Relationship Manager II
US Bancorp
09.2014 - 12.2018
Home Services Specialist II
Bank of America
11.2012 - 04.2014
Bachelor of Science - Human Resource Management
Lindenwood University
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