Dana Reynolds

• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Prepared summaries of damage, payments, and policy coverage.
• Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.

• Focus directly on Account Management and Support Activity
• Interface and strategically partner with Account Executives to increase and capture sales within territory
• Develop and maintain relationships with new and existing customers
• Partner with Account Executive and Regional Managers to provide support to targeted regional accounts with transactional daily activities
• Uncover viable solution options from the customer's point of view
• Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets
• Establish trust and build strong business relationships with customers and assigned field teams
• Partner with Account Executives to determine appropriate strategic support

Develop and implement lesson plans which meet district's curriculum program

• Prepare lessons reflecting accommodations for differences in student learning styles
• Establish and maintain open communication with parents, students, principals, and teachers
• Participate in staff development activities to improve and develop job-related skills

• Premise/Field Sales; develop and sell digital and print advertising programs for AT&T Advertising Solutions largest class of business clients, with the responsibility for maintaining and increasing an existing account base
• Act in a consultant role, calling on client-firm presidents, vice presidents of sales, director of marketing, and owners, assessing advertising needs to customize marketing solutions
• Handle all on-going customer service needs for over 300+ accounts
• Received Perfect Customer Quality Award for zero customer complaints

• Marketed advertising to medium and smaller sized business in the Austin area
• Due to presentational skills, selected to mentor/coach newly hired representatives
• Top sales producer; promoted to premise/field sales role in the larger Dallas market by consistently meeting all objectives and quotas set forth by leadership.