Summary
Overview
Work History
Education
Skills
Timeline
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Dana Rich

Wisconsin Dells,WI

Summary

Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.

Overview

23
23
years of professional experience

Work History

FOH Manager

Moosejaw Pizza & Dells Brewing
09.2002 - Current
  • Assisted in managing daily front-of-house operations, ensuring smooth service delivery.
  • Supported staff training on customer service standards and operational protocols.
  • Enhanced guest experience by promptly addressing inquiries and resolving issues.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.

Education

Bachelor of Arts - English Literature

University of Westminster
London WI

Skills

  • Scheduling staff
  • Complaint handling
  • Guest relations
  • Hygiene standards
  • Point of sale systems
  • Conflict resolution
  • Training and mentoring
  • Team building
  • POS system operations
  • Employee scheduling
  • Staff supervision

Timeline

FOH Manager

Moosejaw Pizza & Dells Brewing
09.2002 - Current

Bachelor of Arts - English Literature

University of Westminster

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Dana Rich