Dana Richards

• Managed time effectively by arriving at stops on schedule according to route times.
• Maintained professional demeanor when dealing with difficult customers or situations.
• Conducted pre-trip inspections of the bus to ensure it was safe for operation.
• Attended training opportunities outside scheduled work hours, including the following.

People Leader Training Program

Leadership Excellence series (4 hours of

training)

Gauging Your Leadership Performance.

Leading Through Positive Influence.

Transit Bus Operator, 12-2013 - 11-2022

First Transit - Arizona, Mesa

• Informed passenger rules and regulations, while providing courteous service.
• Assisted passengers with mobility devices in boarding and disembarking safely.
• Assisted customers in locating information about destinations or connecting routes.
• Responded to customer inquiries regarding routes, schedules, and transfers.
• Adhered to all traffic laws including speed limits, stop signs, signals.

Transit Bus Operator, 12-2001 to 3-2013.

Chicago Transit Authority.

• Maintained safe driving habits to protect property and general public on roadways.
• Taught routes, driving techniques, and all policies and procedures for incoming Bus Operators.
• Optimized existing routes for Operators' staff while suggesting improvements for new routes.
• Reported major accidents, emergencies and suspicious incidents to supervisors.
• Planned efficient routes and adjusted strategies based on current weather and traffic information.

Reported delays or accidents.