DANA RICHARDSON
Jacksonville,FL
Summary
Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Having experience working in escrow, entertainment industry, food production facility, medical (skilled nursing home & pharmacy) and the oil and gas industry.
Overview
11
11
years of professional experience
Work History
Parts Clerk - Engineering Department
Flowers Baking Company Of Jax., LLC
Jacksonville, FL
04.2021 - Current
- Provide support to Chief Engineer, 2 Assistant Chief Engineers’, Supervision team and all Engineering staff from 3 shifts
- Order all parts and equipment needed to keep 125,000 square ft. facility operational
- Create Purchase Orders for Capital projects along with daily Purchase Orders for Engineering department and Production department. Process Engineering invoices, create Purchase orders for each and submit for payment
- Work with Corporate Accounting department on daily basis
- Process Parts Requisitions submitted by Engineering staff
- Correspond with vendors to place orders, follow-up on status and obtain pricing quotes
- Create and tag all incoming inventory ordered/received, along with placing it on board for retrieval by Engineering
- Enter inventory used tickets daily into system to track usage and determine when to re-order
- Count and document departmental Inventory in increments of 10%, 30%, 50% and 100% for Engineering department
- Travel to local Home Depot, Lowe’s and specialty stores as needed for parts
- Keep track of expenditures to keep Chief Engineer abreast of spending
- Order all facility-wide signage for display inside and outside of building
- Maintain both internal and corporate Engineering records
- Maintain records for purpose of planned and unexpected facility audits: AIB, BRC, Burger King, Chik-Fil-A, JEA, The Long Company and the Florida Department of Health
- Handle any and all assigned task given by upper management throughout company.
- Received and processed stock into inventory management system.
- Monitored company inventory to keep stock levels and databases updated.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Quality Documentation Specialist
Baker Hughes, GE, A Baker Hughes ( GE Oil & Gas)
Jacksonville, FL
08.2019 - 04.2020
- (LAID OFF DUE TO COVID)
- There are 4 lines in the facility: Becker, Consolidated, Masoneilan and Mooney
- Handled the processing of orders and all functions of the “Mooney” product line
- Extensive customer service with in-house Baker Hughes and external clients
- Pickup orders from the Warehouse then review to determine if each order is ready to be processed
- Work in conjunction with the Technicians and Engineers based on the needs of each order
- Provide updates to the Scheduler on the status of pending orders that are awaiting documentation
- Research the needed data to process each order to prevent a delay in shipment of the valve(s), both within the United States and Internationally
- Notate and work to gather information with the goal being to remove order(s) from the Non-Conformance list.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Escrow Specialist & Dormant Specialist
Fidelity National Financial
08.2015 - 12.2018
- Handled files due to the Purchase, Sale or Refinance of Residential or Commercial property
- Assigned 21 Operations (worked in five computer systems based on specific Title Company) to research the rightful owner of funds in escrow to be disbursed
- Mailed between 500 – 1000 Stale Dated Check letters monthly
- Perform disbursement after approval in amounts less than $5.00 to over $100,000.00
- Customer contact via telephone and email to resolve files resulting in a zero balance
- Internal relations with Escrow Officers, Escrow Assistants and Accounting department
- Maintaining a spreadsheet for submissions to management monthly basis to provide updates on the 21 Operations
- Extensive research in files ranging 4 – 20 that are Dormant files to be refunded to the accurate party
- Upon determination that all measures had been exhausted to disburse funds without success; funds would then be Escheated to the State.
Quality Control Technician - Quality Department
Flowers Baking Company Of Jax., LLC
Jacksonville, FL
05.2012 - 02.2015
- Member of a two-person Quality Assurance/Quality Control Dept
- That held responsibility to oversee all aspects of quality at the 125,000 square ft
- Facility that produced over 1,000,000 pounds of Bread and Roll product per week
- Provide executive level support for the entire Management Team: Quality Assurance, Engineering, Shipping, along with the Bread and Roll lines
- Assume all functions of the Quality Assurance Manager/ESS Director in their absence
- Liaison between ESS, Quality Assurance, Production, Shipping, Engineering and Receiving departments to maintain compliance within the bakery and The Florida Department of Agriculture, OSHA, The Long Company, British Retail Consortium and AIB International
- Update, draft and finalize Policies and Procedures for: Quality and Food Safety, Employee Safety
- HACCP, Product Recall, GMP, Allergen and all programs established
- Manage Bread Score, Shelf Life Evaluations, ph &TTA testing, Internal audits, Air Sampling test along with submission of product to 3rd Party Laboratories for analytical and microbial testing
- Member of the HACCP Team, Quality Assurance Workplace Team and the Food Safety Team.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Recorded and organized test data for report generation and analysis.
Administrative Assistant - Quality Department
Flowers Baking Company Of Jax, LLC
Jacksonville, FL
12.2008 - 05.2012
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Diploma - General Education
William Marion Raines High School
Jacksonville, FL06.1992
Cosmetology
North Florida Cosmetology
Jacksonville, FL08.1994
Business
Florida State College At Jacksonville
Jacksonville, FL12.2022
Skills
- Ordering and maintaining stock of parts for Engineering department of 125,000square ft food production facility Billing medical claims, Extensive Customer Service experience with vendors Data entry, 10,000 keystrokes(Alpha & Numeric), Microsoft Office 365, SAP, Outlook, Adobe, Alfresco, DocuSign, Sharepoint, handling all aspects of effectively maintaining office on daily basis Working as Administrative Assistant for 1-4 people while continuing to handle daily work duties
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Parts Clerk - Engineering Department
Flowers Baking Company Of Jax., LLC
04.2021 - Current
Quality Documentation Specialist
Baker Hughes, GE, A Baker Hughes ( GE Oil & Gas)
08.2019 - 04.2020
Escrow Specialist & Dormant Specialist
Fidelity National Financial
08.2015 - 12.2018
Quality Control Technician - Quality Department
Flowers Baking Company Of Jax., LLC
05.2012 - 02.2015
Administrative Assistant - Quality Department
Flowers Baking Company Of Jax, LLC
12.2008 - 05.2012
Diploma - General Education
William Marion Raines High School
Cosmetology
North Florida Cosmetology
Business
Florida State College At Jacksonville
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