Dana Richardson

Work History

Administrative Support Assistant TDY

U.S. Dept. Of Health And Human Services

Parker, AZ

04.2023 - Current

Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Scheduled office meetings and client appointments for staff teams.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Developed and updated spreadsheets and databases to track, analyze, and report on performance.
Liaised between clients and vendors and maintained effective lines of communication.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Assisted coworkers and staff members with special tasks on daily basis.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Transcribed and organized information to assist in preparing speeches and presentations.
Developed strategies to streamline and improve office procedures.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Assisted development and implementation of new administrative procedures.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Created and maintained databases to track and record customer data.

Physical Therapy Technician

U.S. Dept. Of Health And Human Services

Parker, AZ

08.2007 - Current

Administered routine exams and treatment for patients.
Prepared patients to meet with physical therapists.
Inventoried supplies and ordered more for office and patient rooms.
Assisted with reception duties like scheduling patients and completing follow up calls.
Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
Communicated with physicians to provide updates on patient care.
Prepared for sessions by setting up patient treatment areas and equipment.
Checked physical therapy supplies, assisting with ordering and restocking.
Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
Maintained cleanliness and sanitation of clinic or treatment environment.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Facilitated patient and family education and training on assistive device and adaptive equipment uses.
Scheduled patient appointments to meet treatment requirements and provide quality care.
Provided Assistance with Wheelchair clinic/Prosthetic clinic
Patient education on the use of orthopedic braces, prostheses, or supportive devices.
Medication Reconciliation with each patient prior to Physical Therapy appointment
Coding for the Physical Therapy Department
Billing for the Physical Therapy Department

Medical Records Technician TDY

U.S. Dept. Of Health And Human Services

Parker, AZ

11.2022 - 04.2023

Maintained patient records in compliance with security regulations.
Reviewed charts and flagged incomplete or inaccurate information.
Kept accurate log of requests for medical information and records.
Identified new methods to optimize medical records management.
Processed medical records requests from outside providers according to facility, state, and federal law.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Maintained patient confidence by keeping patient records information confidential.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Supported medical staff by providing organized and accurate medical records.
Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Scanned medical records in digital format for easy retrieval and accessibility.
Analyzed complex medical records to identify discrepancies in accuracy and completeness.
Maintained patient records systems by archiving, scanning and indexing important documents and files.
Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

Dental Assistant

U.S. Dept. Of Health And Human Service

PARKER, AZ

04.2004 - 08.2007

Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Documented patient dental health information, medical history, and vital signs for future reference.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Took dental images following strict patient protection rules, applying lead aprons.
Exposed, developed and mounted dental x-rays.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Explained treatment procedures and instructed patients on home care guidelines.
Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Prepared and sterilized instruments and materials for use by dentists.
Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Coding for Dental Procedures
Preparing 393 forms for large orders

Summary

Overview

Work History

Administrative Support Assistant TDY

Physical Therapy Technician

Medical Records Technician TDY

Dental Assistant

Education

High School Diploma -

CERTAFACTION - DENTAL ASSISTING

Associate of Science -

Skills

Timeline

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