Dana Rideoutt
Snellville,GA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Property Manager
Aster Buckhead Pegasus Residential
09.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Leasing Manager
IRT Management
08.2022 - 09.2023
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
Hotel General Manager
Marriott
10.2016 - 03.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented marketing strategies to promote hotel services.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Education
Certificate - Business Administration And Management
Maxwell School of Technology
Lawrenceville, GeorgiaHigh School Diploma -
Norcross High School
Norcross, GA06.1996
Skills
- Occupant Retention
- Multi-Family Property Management
- Accounting Operations
- Administrative Support
- Performance Assessment
- Sales and Marketing
- Financial Budgeting and Reporting
- Variance and Risk Analysis
- Financial Document Control
- Staff Management
- Supervision and Training
- Client Account Management
Timeline
Property Manager
Aster Buckhead Pegasus Residential
09.2022 - Current
Leasing Manager
IRT Management
08.2022 - 09.2023
Hotel General Manager
Marriott
10.2016 - 03.2021
Certificate - Business Administration And Management
Maxwell School of Technology
High School Diploma -
Norcross High School