Dana Roberts

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• Complied with all state regulations regarding vehicle maintenance, licensing requirements, and inspection procedures to avoid fines or penalties.
• Tailored communication strategies to meet the diverse needs of special education students, building rapport and trust during daily interactions.
• Communicated effectively with parents, teachers, and administrators regarding student transportation concerns and updates.
• Provided a positive atmosphere on the bus by fostering respectful relationships with students and encouraging appropriate behavior.
• Participated in professional development opportunities related to special needs transportation best practices whenever possible for continuous improvement of skills.
• Completed required training and certifications in CPR, first aid, defensive driving, and other relevant courses to ensure optimal job performance.
• Facilitated emergency evacuation drills for students, ensuring they understood proper procedures in case of an actual event.

• Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
• Enhanced classroom engagement by incorporating hands-on activities and group projects.
• Followed lesson plans designed by absent teachers.
• Enforced school and class rules to maintain order in classroom.
• Implemented classroom management techniques to maintain positive learning environment.
• Collaborated with other educators to plan and review instruction.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
• Researched and selected age-appropriate materials and resources for classroom instruction.
• Assisted students in mastering subject material and preparing for tests.
• Utilized variety of instructional strategies to meet individual student needs.
• Upheld classroom routines to support student environments and maintain consistent schedules.

• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Contributed to a positive work environment through effective teamwork and open communication among colleagues.
• Enhanced patient satisfaction with timely and accurate information during the intake process.
• Ensured regulatory compliance by maintaining up-to-date records and documentation.
• Enhanced office productivity by handling a high volume of callers per day.
• Established rapport with patients through empathetic listening skills and provided relevant information regarding their care plans.
• Supported office staff and operational requirements with administrative tasks.
• Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
• Maintained accurate and up-to-date client records.
• Advocated for patients by liaising with insurance companies, ensuring coverage, and reducing financial stress for patients.
• Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.