DANA ROBINSON
REMINGTON,Virginia
Summary
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
28
28
years of professional experience
Work History
Construction/Service Technician
Waterline Aquatics
06.2009 - 11.2025
- Assisted in diagnosing equipment issues to facilitate timely repairs.
- Learned safety protocols and proper use of tools for maintenance tasks.
- Supported senior technicians in performing routine service checks and repairs.
- Maintained cleanliness and organization of work area to ensure efficiency.
- Collaborated with team members to troubleshoot technical problems effectively.
- Documented service activities accurately for record-keeping purposes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Evaluated systems according to predetermined checklist and noted issues.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
Manufacturing Technician
Old Castle Glass
10.1997 - 05.2008
- Operated glass manufacturing machinery to ensure efficient production processes.
- Conducted routine maintenance on equipment to minimize downtime and enhance performance.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Implemented quality control measures to maintain high standards of product integrity.
- Trained new technicians on safety protocols and equipment operation procedures.
- Analyzed production data to identify areas for process improvement and increased output.
- Led troubleshooting efforts for equipment malfunctions, reducing response time significantly.
- Developed standard operating procedures to enhance consistency and safety in manufacturing processes.
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Assembled and tested parts and components to meet safety and performance standards.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Improved production efficiency by implementing standardized procedures and streamlining workflow.
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
- Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed preventative maintenance and inspections on production machinery.
- Reduced waste by optimizing material usage and adhering to strict quality control measures.
- Supported cross-functional teams in achieving project goals, collaborating effectively with colleagues from various departments.
- Participated in continuous improvement initiatives, sharing insights and suggestions for enhancing operational efficiency.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Installed and maintained manufacturing equipment according to manufacturer specifications.
- Utilized Lean Manufacturing principles to eliminate inefficiencies and maximize productivity throughout the facility.
- Displayed strong attention to detail while reviewing blueprints or schematics, ensuring proper assembly of components according to specifications.
- Performed daily maintenance and servicing of equipment to maintain smooth-running operations.
- Managed inventory levels, ensuring adequate supplies were available for uninterrupted production schedules.
- Collaborated with engineering teams to identify areas for process improvement and develop innovative solutions.
- Served as a reliable resource for junior technicians, providing guidance on best practices and troubleshooting techniques when needed.
- Participated in environmental sustainability programs, reducing facility's carbon footprint through innovative practices.
- Developed and maintained safety protocols to significantly reduce workplace accidents.
- Collaborated closely with quality assurance to identify and correct potential production issues before final assembly.
- Optimized inventory management, reducing waste and ensuring essential materials were always available.
- Conducted regular equipment calibrations to maintain high accuracy and performance standards.
- Enhanced team productivity by leading training sessions on latest manufacturing technologies.
- Increased operational efficiency, introducing automation tools where manual processes were previously used.
- Participated in skill enhancement workshops, continuously advancing technical expertise and operational knowledge.
- Played key role in project that resulted in launch of highly successful new product line.
- Assisted in design of custom jigs and fixtures to improve manufacturing precision and speed.
- Streamlined assembly line efficiency by implementing new workstation organization techniques.
- Improved product quality, conducting detailed inspections and adjustments during manufacturing processes.
- Delivered comprehensive reports on production metrics, highlighting areas for improvement and celebrating successes.
- Facilitated cross-departmental communication to ensure project milestones were met ahead of schedule.
- Fostered team-oriented environment, resolving conflicts and promoting collaboration to achieve shared goals.
- Coordinated with engineering teams to test prototype models, ensuring specifications were met with precision.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
Education
High School Diploma -
CULPEPER HIGH SCHOOL
CULPEPER, VASkills
- Attention to detail
Languages
English
Full Professional
Timeline
Construction/Service Technician
Waterline Aquatics
06.2009 - 11.2025
Manufacturing Technician
Old Castle Glass
10.1997 - 05.2008
High School Diploma -
CULPEPER HIGH SCHOOL