Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dana Rock

Dana Rock

Hurricane

Summary

Dynamic sales associate with a proven track record in enhancing customer satisfaction while providing efficient staff supervision. My strengths include strong customer service skills and attention to detail, to ensure exceptional customer experience and satisfaction. Passionate about fostering teamwork and implementing innovative solutions for improved operations while creating a fun, relaxed environment.

Worked extensively as a supervisor one-on-one with both children and adults in a learning environment.

A brief experience as Transportation Manager overseeing the care and transportation of both short-term and long-term rehabilitation patients, working with doctors and patients to coordinate appointments, and acting as liaison between patients and nursing staff to effect the highest care standards possible. Worked closely with nursing and administrative staff in ensuring the safety and wellbeing of all patients at all phases of the transportation process. Capable at executing effective route finding and traffic negotiation. The experience taught more about the importance of resilience, flexibility and compassion than any other position.

Highly organized with strong attention to detail and accuracy with commitment to customer service and kindness. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

30
30
years of professional experience

Work History

Transportation Manager

Red Cliffs Health And Rehab
St. George
06.2023 - 12.2023
  • Ran all aspects of the Transportation department, including coordinating appointments between patients and doctors, and transporting and caring for patients during appointments.
  • Assisted in the training of new transport staff, sharing knowledge and best practices.
  • Ensured patient comfort and monitored conditions during transport, providing verbal reassurance and assistance in entering and exiting vehicles, and transferring to or from wheelchairs or stretchers.
  • Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
  • Updated outdated existing patient databases to a more efficient computer-based system, thus creating easier access and better coordination between staff.

Home Health Aide/CNA

01.2014 - 12.2022
  • Improved patient outlook and daily living through compassionate care, assisting with personal care activities, such as bathing, dressing and grooming.
  • Transported clients to and from doctor appointments and social events.
  • Helped clients stay happy and healthy by providing mental and emotional support, healthy meals, companionship and compassionate care.

Host/Front of House I/C

Midway Mercantile Restaurant
Midway
02.2018 - 06.2020
  • Greeted guests upon arrival, escorted guests to the seating area and furnished menus.
  • Organized seating and balanced server availability and load to quickly seat guests.
  • Processed payments from customers using a POS system.
  • Managed reservations and accommodated guests' particular needs and requests.
  • Trained multiple new-hire hosts and bussers.
  • Oversaw general guest satisfaction, and addressed and solved complaints as needed.

Front Desk Agent/Sales Assistant

Best Western CottonTree Inn
Sandy
08.2011 - 11.2013
  • Welcomed guests and engaged in friendly conversations while conducting the check-in process.
  • Provided an efficient and smooth check-out experience and processed and collected payments.
  • Collaborated with my teammates to ensure the smooth operations of the front desk.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Hotel Management Trainer

Best Western CottonTree Inn
01.2002 - 01.2005
  • Conducted training courses for eight different Best Western hotel management teams during week-long seminars in Utah, Idaho, Wyoming, and Washington.
  • Supervised managers in both classroom settings and on-site to implement methods for improving overall hotel performance and customer service, leading to increased profitability.
  • Provided one-on-one coaching sessions to individual managers, and consulted with managers on how best to apply the newly acquired knowledge in daily operations.

Floral Designer and Salesperson

Blooms Floral & Gifts
Salt Lake
  • Worked for several years within many aspects of floral business, including design, delivery, point of sale transactions, and caring for fresh flowers and indoor plants.

Retail Sales Associate

Nordstrom
  • Worked in all areas of retail sales, from personal sales and excellent customer satisfaction to restocking and yearly inventory counts.

Education

Some College (No Degree) - General Ed.

Salt Lake Community College
Salt Lake City, UT

Skills

  • Customer service and engagement
  • Extensive experience with point-of-sale systems
  • Absolutely love to be surrounded by and care for plants and nature
  • Positive interpersonal skills in the training of staff
  • Attention to detail
  • Retail Sales Experience
  • Quick learner and the ability to work with little supervision
  • Excellent stamina to stand, walk, lift, and bend for extended periods of time

Timeline

Transportation Manager

Red Cliffs Health And Rehab
06.2023 - 12.2023

Host/Front of House I/C

Midway Mercantile Restaurant
02.2018 - 06.2020

Home Health Aide/CNA

01.2014 - 12.2022

Front Desk Agent/Sales Assistant

Best Western CottonTree Inn
08.2011 - 11.2013

Hotel Management Trainer

Best Western CottonTree Inn
01.2002 - 01.2005

Retail Sales Associate

Nordstrom

Floral Designer and Salesperson

Blooms Floral & Gifts

Some College (No Degree) - General Ed.

Salt Lake Community College
Dana Rock