Summary
Overview
Work History
Education
Skills
Timeline
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Dana Rogers

Cleveland,TX

Summary

Dynamic professional with a proven track record at Cleveland ISD, excelling in data management and team collaboration. Adept at implementing technology solutions and enhancing student services, I bring strong communication skills and a keen attention to detail. Committed to driving results and fostering positive relationships in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Student Information Services for Secondary Schools

Cleveland ISD
Cleveland, TX
01.2015 - 06.2025
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Assisted students and parents with registration and enrollment processes.
  • Implemented new technology systems related to student information management.
  • Created reports for the principal regarding student demographics, schedules, course enrollments, and other related data.
  • Collaborated with peers to develop innovative solutions for educational challenges.
  • Participated actively in group projects, contributing to successful outcomes.
  • Mastered various software tools and platforms for online learning and assignments.
  • Managed time effectively to balance academic, extracurricular, and personal responsibilities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assisted in training new staff members on proper registration protocols and procedures.
  • Managed confidential files according to state regulations regarding privacy rights.

Drive Thru Commercial Bank Teller

First Bank & Trust East Texas
Cleveland, Texas
03.2008 - 12.2015
  • Developed strong relationships with customers to ensure repeat business.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Performed cash handling duties including counting currency, coins and checks.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Reconciled cash and checks against computer records at end of shift.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Entered transactions into computer and issued customer receipts.

Education

Some College (No Degree) -

Lone Star College
Houston, TX

Skills

  • Verbal and written communication
  • Deadline driven
  • Team development
  • Email and telephone etiquette
  • File and document management
  • Call response and transfer
  • Note-taking requirements
  • Time management
  • Message taking
  • Information research and sourcing
  • Document scanning
  • Microsoft proficiency
  • File maintenance
  • Team support
  • Computer skills
  • Attention to detail
  • Energetic and enthusiastic
  • Fast learner
  • Active learning
  • Complex Problem-solving
  • Positive attitude
  • Customer service
  • Data entry

Timeline

Student Information Services for Secondary Schools

Cleveland ISD
01.2015 - 06.2025

Drive Thru Commercial Bank Teller

First Bank & Trust East Texas
03.2008 - 12.2015

Some College (No Degree) -

Lone Star College

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Dana Rogers