DANA ROJO
Kalamazoo,MI
Summary
Dynamic and self-driven professional with a decade of experience in the service industry, eager to contribute to a fast-paced, team-oriented environment. Proven ability to excel in multitasking and quick decision-making, complemented by exceptional communication skills and a creative approach to problem-solving. A positive and engaging demeanor fosters strong relationships with colleagues and clients, enhancing overall workplace morale and productivity. Committed to delivering outstanding service while adapting to the ever-changing demands of the industry.
Overview
2026
2026
years of professional experience
Work History
Cleaning Technician
Clean Vibz Kzoo
06.2023 - Current
- Conducted thorough cleaning of residential spaces.
- Implemented efficient cleaning techniques, enhancing overall service quality and client satisfaction.
- Trained new staff on proper cleaning protocols and safety procedures, fostering a skilled team environment.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Provided excellent service by addressing client concerns promptly and professionally.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Contributed to a healthy workplace by consistently sanitizing equipment and surfaces.
- Streamlined workflows through efficient organization of supplies and equipment storage areas.
Medical Records Technician
Kalamazoo Dermatology and Skin Surgery Center
2022 - 2023
- Processed patient information and medical histories.
- Prepared and Updated patient charts regularly and accurately.
- Called patients to schedule appointments and answered patient questions.
- Checked patients into appointments which keeping a warm and inviting attitude in all situations.
Self-Employed Remodeler/ Home Cleaner
Self-employeed
2018 - 2020
- In this position, I learned self-motivation, hard work and a strong willingness to learn new things is exceptionally important.
Martini’s Pizza LLC
08.2009 - 03.2019
- Responsibilities include greeting customers with a positive attitude, ensuring all questions are answered, taking drink and food orders, making drinks, assisting customers with enjoying all aspects of their dinning experience.
- As a ten-year employee, I have had the opportunity to perfect skills in multitasking with a calm and collected attitude in a fast-paced environment, I have had the opportunity to work both as a team and individually and learned the value of working hard.
Education
Associate of the Arts - Design
Kalamazoo Valley Community College
01.2011
Skills
- Communication- Enjoys working with people, listening to wants/needs, provides knowledgeable information as necessary
- Ability to work under pressure- Great at multitasking, can handle pressure and keep a positive calm attitude
- Problem-Solving- Always consider how a customers’ experience can be improved
- Time-management- Prefer to be busy, always look for a task
- Adaptability- Not just a quick learner, I thrive on learning new skills
- Basic computer and typing skills including Microsoft word and excel
- Strong work ethic
- Reliability and punctuality
- Customer service
- Team collaboration
- Crew management
Timeline
Cleaning Technician
Clean Vibz Kzoo
06.2023 - Current
Martini’s Pizza LLC
08.2009 - 03.2019
Medical Records Technician
Kalamazoo Dermatology and Skin Surgery Center
2022 - 2023
Self-Employed Remodeler/ Home Cleaner
Self-employeed
2018 - 2020
Associate of the Arts - Design
Kalamazoo Valley Community College