Dana Roper
Pickens,SC
Summary
Dynamic and results-driven professional with a clean driving record and exceptional customer service skills, honed by Uber, driving medical transport vehicles, shuttle buses and long-distance livestock hauling. Proven ability to optimize routes and enhance client satisfaction through effective communication and problem-solving. Recognized for maintaining high safety standards while delivering riders safely and promptly, contributing to a strong reputation and repeat business.
Business professional with a proven track record in entrepreneurship and strategic planning. Expertise in managing all facets of a business, from basic operations to financial oversight. Proficient in decision-making and adaptive to changing business needs.
Diligent office manager with a background in business management and client relations. Successfully led all aspects of a small business, from financial planning to customer service. Demonstrated excellent problem-solving abilities and keen sense for market trends.
Overview
8
8
years of professional experience
Work History
Driver
Uber
01.2025 - Current
- Ensured timely delivery of goods while adhering to safety regulations and traffic laws.
- Conducted routine vehicle inspections, maintaining optimal performance and compliance with maintenance schedules.
- Navigated efficiently using GPS systems, optimizing routes and reducing transit times.
- Assisted in loading and unloading cargo, ensuring secure transport of materials to designated locations.
- Communicated effectively with dispatchers and clients to coordinate delivery schedules and address concerns.
- Implemented best practices for fuel management, contributing to cost savings through efficient driving techniques.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Sole Proprietor
Moon Over Pumpkintown
04.2019 - 02.2024
- Developed and maintained relationships with local suppliers to ensure product availability.
- Managed daily operations, including inventory management and order fulfillment.
- Designed promotional materials to enhance brand visibility and attract customers.
- Implemented cost-saving measures to improve overall operational efficiency.
- Analyzed sales trends to inform product offerings and marketing strategies.
- Enhanced online presence through social media engagement and website updates.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Entered income and expense details into business databases to track purchases and address variances.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
- Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
- Utilized project management tools and techniques to effectively plan, execute, monitor, control, and close out projects successfully while meeting or exceeding client expectations.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
- Strengthened brand visibility via strategic networking at industry events.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Collaborated with other professionals on projects to provide comprehensive solutions for clients.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
Sales Associate
Bargain Hunt
08.2017 - 11.2017
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and organization.
- Developed product displays to increase visibility and drive sales performance.
- Collaborated with team members to execute promotional campaigns effectively.
- Streamlined checkout processes, reducing wait times and improving efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Business Office And General Studies/Biology
Tri-County Technical College
Pendleton, SCGED -
Pickens High School
Pickens, SC06-1996
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Problem-solving
- City and non-city driving
- GPS and route planning
- Defensive driving
- Safety management
- Driving in adverse conditions
- Navigational systems and GPS
- Route management
- Transportation
- Inclement weather driving
- Customer rapport
- Attention to detail
- Revenue generation
- Friendly and outgoing
- Map reading
- Patience and tact
- Traffic laws
- Interpersonal skills
- Self motivation
- Effective communication
- Excellent communication
- Organizational skills
- Critical thinking
- Decision-making
- Active listening
Timeline
Driver
Uber
01.2025 - Current
Sole Proprietor
Moon Over Pumpkintown
04.2019 - 02.2024
Sales Associate
Bargain Hunt
08.2017 - 11.2017
No Degree - Business Office And General Studies/Biology
Tri-County Technical College
GED -
Pickens High School
Additional Experience
I grew up learning small business from my Mother. I have worked in customer service in several flower shops and department stores, throughout my life. I had a successful horse farm and rescue for over 16 years. I handled every aspect from buying/selling to hauling to international sales. Internet sales mostly. I handled breeding reports, sales contracts, extensive email contacts, and financial records. I have learned that the customer is almost always right. I have good communication skills, and I'm usually very patient. I have driven many vehicles and likely spent way too much time hanging out in the garage (or the Waffle House) with the guys. So, I have learned a thing or two.
I'm looking for a part-time job for extra income. Remote work would be awesome. I have a home office already set up.
Thank you for your consideration. I'm much more interesting in person.
Bright Blessings