Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Dana Rousseau

DeLand,FL
Dana Rousseau

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Certified Nursing Assistant with successful geriatric healthcare experience. Personal and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
years of professional experience

Work History

Family Integrative Medicine Of Orlando

Patient Care Coordinator
08.2023 - Current

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

IntelyCare

CNA & Home Health Aid
08.2022 - 08.2023

Job overview

  • Enhanced patient comfort by providing compassionate, attentive care and companionship.
  • Improved patients'' mental health by engaging them in meaningful conversations and activities.
  • Collaborated with healthcare professionals to ensure proper medication administration and adherence to treatment plans.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Banner Healthcare

Head Unit Coordinator and CNA
08.2018 - 09.2022

Job overview

  • Streamlined patient admissions by efficiently managing and organizing medical records.
  • Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
  • Supported nursing staff in providing high-quality care by assisting with vital sign monitoring, wound dressing changes, and other essential tasks as needed.
  • Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
  • Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.


Southwest Urologic Specialist

Surgery Coordinator
10.2013 - 07.2018

Job overview

  • Served as a liaison between multiple surgeons, patients and facilities to schedule surgical procedures
  • Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
  • Proficient understanding of medical terminology
  • Organization of charts and paperwork
  • Scheduled equipment and representatives to facilitate patient needs
  • Ensure patients have a good understanding of the procedure, preparatory information, and have all operative questions or concerns addressed
  • Check benefits and gain authorization as needed
  • Perform EKGs in the office.

Surgery Center of Gilbert

Receptionist and Medical Records Clerk
10.2006 - 09.2013

Job overview

  • High attention to detail on medical record documentation and
  • Awareness of federal and state regulation
  • Reviewing of charts for completion
  • On release of information
  • Insurance submission
  • Greet new patients and providing excellent patient care
  • Demonstration of a knowledge of HIPPA privacy and security regulations
  • Completion and verification of patient demographic information
  • Maintained an orderly workspace and keep patient charts organized consistently.

Education

Mesa Community College

Certificate in CNA
2018

Skills

  • Caring and Empathetic
  • Excellent organizational skills
  • Energetic work attitude and strong work ethic
  • Customer and patient care expert
  • Work well in high paced environment
  • Proficient in Microsoft / Google / Excel
  • Proficient in EMR / HER
  • Understanding of medical terminology
  • Outstanding communication skills
  • Attention to Detail

Timeline

Patient Care Coordinator

Family Integrative Medicine Of Orlando
08.2023 - Current

CNA & Home Health Aid

IntelyCare
08.2022 - 08.2023

Head Unit Coordinator and CNA

Banner Healthcare
08.2018 - 09.2022

Surgery Coordinator

Southwest Urologic Specialist
10.2013 - 07.2018

Receptionist and Medical Records Clerk

Surgery Center of Gilbert
10.2006 - 09.2013

Mesa Community College

Certificate in CNA

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Dana Rousseau