Hi, I’m
Dana Rousseau
DeLand,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Certified Nursing Assistant with successful geriatric healthcare experience. Personal and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
years of professional experience
Work History
Family Integrative Medicine Of OrlandoDeland, FL
Patient Care Coordinator
08.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
IntelyCareArizona & Flordia
CNA & Home Health Aid
08.2022 - 08.2023
Job overview
- Enhanced patient comfort by providing compassionate, attentive care and companionship.
- Improved patients'' mental health by engaging them in meaningful conversations and activities.
- Collaborated with healthcare professionals to ensure proper medication administration and adherence to treatment plans.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Banner HealthcareMesa, AZ
Head Unit Coordinator and CNA
08.2018 - 09.2022
Job overview
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Supported nursing staff in providing high-quality care by assisting with vital sign monitoring, wound dressing changes, and other essential tasks as needed.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Southwest Urologic SpecialistMesa, AZ
Surgery Coordinator
10.2013 - 07.2018
Job overview
- Served as a liaison between multiple surgeons, patients and facilities to schedule surgical procedures
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Proficient understanding of medical terminology
- Organization of charts and paperwork
- Scheduled equipment and representatives to facilitate patient needs
- Ensure patients have a good understanding of the procedure, preparatory information, and have all operative questions or concerns addressed
- Check benefits and gain authorization as needed
- Perform EKGs in the office.
Surgery Center of GilbertGilbert, AZ
Receptionist and Medical Records Clerk
10.2006 - 09.2013
Job overview
- High attention to detail on medical record documentation and
- Awareness of federal and state regulation
- Reviewing of charts for completion
- On release of information
- Insurance submission
- Greet new patients and providing excellent patient care
- Demonstration of a knowledge of HIPPA privacy and security regulations
- Completion and verification of patient demographic information
- Maintained an orderly workspace and keep patient charts organized consistently.
Education
Mesa Community College
Certificate in CNA
2018
Skills
- Caring and Empathetic
- Excellent organizational skills
- Energetic work attitude and strong work ethic
- Customer and patient care expert
- Work well in high paced environment
- Proficient in Microsoft / Google / Excel
- Proficient in EMR / HER
- Understanding of medical terminology
- Outstanding communication skills
- Attention to Detail
Timeline
Patient Care Coordinator
Family Integrative Medicine Of Orlando
08.2023 - Current
CNA & Home Health Aid
IntelyCare
08.2022 - 08.2023
Head Unit Coordinator and CNA
Banner Healthcare
08.2018 - 09.2022
Surgery Coordinator
Southwest Urologic Specialist
10.2013 - 07.2018
Receptionist and Medical Records Clerk
Surgery Center of Gilbert
10.2006 - 09.2013
Mesa Community College
Certificate in CNA