Dana Ruer
Dubuque
Summary
Dynamic operations professional with a proven track record at GPM Investments Fas Mart, excelling in inventory control and staff training. Enhanced operational efficiency through process improvements and effective task delegation, while fostering strong customer relations. Committed to quality assurance and employee mentorship, driving team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Operations
GPM Investments Fas Mart
02.2025 - Current
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Coordinated inventory management, reducing discrepancies and improving stock accuracy.
- Supported staff training initiatives, enhancing employee performance and service quality.
- Implemented process improvements, streamlining workflows to increase operational efficiency.
- Developed schedules for staff coverage, optimizing resource allocation during peak hours.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Implemented safety protocols to maintain a secure work environment for employees.
Phelbotomist
Unity Point Finley Hospital
11.2020 - 01.2025
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Coordinated inventory management, reducing discrepancies and improving stock accuracy.
- Supported staff training initiatives, enhancing employee performance and service quality.
- Implemented process improvements, streamlining workflows to increase operational efficiency.
- Developed schedules for staff coverage, optimizing resource allocation during peak hours.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Implemented safety protocols to maintain a secure work environment for employees.
Education
High School Diploma -
Senior High School
Dubuque, IA06.2017
Skills
- Operations management
- Inventory control
- Staff training
- Process improvement
- Task delegation
- Customer service
- Quality assurance
- Workflow optimization
- Promotional planning
- Employee mentorship
- Training and mentoring
- Data analysis
- Customer engagement
- Customer relations
- Price structuring
- Sales tracking
- Data management
- Special promotions planning
Timeline
Assistant Manager of Operations
GPM Investments Fas Mart
02.2025 - Current
Phelbotomist
Unity Point Finley Hospital
11.2020 - 01.2025
High School Diploma -
Senior High School