Dana Ruppel
San Antonio
Summary
Experienced professional in property management dedicated to delivering exceptional results. Adept at overseeing properties and ensuring tenant satisfaction with a strong focus on providing excellent customer service. Skilled in budget management and collaborating effectively with teams to meet changing needs while upholding high standards. Demonstrated expertise in lease negotiations, maintenance supervision, and fostering positive tenant relations. Recognized for reliability, problem-solving abilities, and consistent goal achievement.
Overview
14
14
years of professional experience
Work History
Property Manager/Regional Property Supervisor
Ferguson Property Management
07.2017 - 10.2024
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction
- Exercised direct supervision over property staff
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents
- Oversaw and monitored preventative maintenance and energy management inspections and programs
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations
- Collected monthly assessments, rental fees, deposits and payments
- Monitored market trends to ensure competitive pricing structures for units under management
- Managed day-to-day activities involving tenants, subcontractors and property management
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required
- Adhered to all Fair Housing Laws and Compliance
- Met with clients to negotiate management and service contracts
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements
- Drafted and monitored budgets for overall maintenance and operations
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs
- Managed and oversaw operations, maintenance and administration of properties
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards
- Developed and implemented effective leasing strategies to maximize occupancy rates
- Prepared and submitted monthly tenant visit logs
- Provided guidance and support to junior team members in order to facilitate their professional development
- Advised owners on potential improvements or investments that could increase the value of their properties
- Handled resident complaints and expedited maintenance requests
Sr. Director/New Business Development Specialist
FSR
01.2011 - 06.2017
- Planned and implemented strategies to grow revenue
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Met with Board of Directors, HOA and COA membership, Building Consultants, Engineers, and Architects on regular basis
- Helped Develop and interpret Governing Documents for New Build Outs for HOA's
- COA's, Strip Centers, Commercial Real Estate Developers, BOD's and Membership
- Delegated work to staff, setting priorities and goals
- Drafted mission and vision statements to outline objectives and motivate employees
- Resolved customer inquiries and complaints requiring management-level escalation
- Produced thorough, accurate and timely reports of project activities
- Built relationships with external partners, vendors, and customers in order to foster collaboration
- Recruited and trained new employees to meet job requirements
- Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year
- Interviewed prospective employees and provided input to HR on hiring decisions
- Implemented and prepared comprehensive business plans to expand business
- Engaged in interdepartmental coordination to improve business transactions through data analysis and implementation of lean strategies
Education
BBA - Marketing Management and Research
UTSA
San Antonio, TX12.1992
Skills
- Real Estate Management
- Grounds Maintenance
- Tenant Engagement
- Database Administration
- Regulatory Compliance Oversight
- Yardi Voyager Proficiency
- AMSI Proficiency
- One Site
- Connect
- Staffing Coordination
- VMS
- Outlook
- MS Word
- Vendor Management
- Contract Negotiation
- Loan Processing
- Staff Management
- Business Development
- Business Administration
- Adaptable
- Skilled multi-Tasker
- Customer Service-Focused
- New Construction
- Commercial Property
- Multi-Family Property Management
- Leasing and Sales
- Fair Housing Mandates
- Property Inspections
- Lease Renewals
- Tenant and Eviction Laws
- Marketing and Advertising
Activities
I enjoy thrifting, refurbishing furniture, and spending time with my children and grandchildren. I also enjoy traveling, working within a thriving environment and helping others.
Timeline
Property Manager/Regional Property Supervisor
Ferguson Property Management
07.2017 - 10.2024
Sr. Director/New Business Development Specialist
FSR
01.2011 - 06.2017
BBA - Marketing Management and Research
UTSA
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