Dana Saenz

Assistant Store Manager

Cato Fashions

01.2023 - 09.2025

Assisted in daily store operations, ensuring a welcoming environment for customers.
Supported inventory management by tracking stock levels and organizing merchandise displays.
Collaborated with team members to maintain store cleanliness and adherence to safety standards.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Learned operational procedures and store protocols to enhance team effectiveness.
Participated in training sessions to develop product knowledge and sales techniques.
Monitored sales trends to identify areas for improvement in customer engagement strategies.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.