Dana Samaan
San Marcos,CA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Savers Value Village
Murrieta, CA
05.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Waitress/Hostess
Burgerim
Murrieta, CA
02.2021 - 05.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Barista Supervisor
Cappuccino Cottage
Poway, CA
03.2020 - 02.2021
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Created new training guidelines, and provided staff orientation and training.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
Bachelor of Science - Psychology
Cal State San Marcos
San Marcos, CA05.2026
Skills
- Store Opening and Closing
- Customer Needs Assessment
- POS System Operations
- Cash Handling
- Customer Service
- Self-Checkout Assistance
- Teamwork and Collaboration
- Warm and Friendly
- High-Energy and Stamina
- Ability to Lift 30 Pounds
- Food and Beverage Service
- Worker Training
Languages
Arabic
Native or Bilingual
Timeline
Sales Associate
Savers Value Village
05.2021 - 08.2022
Waitress/Hostess
Burgerim
02.2021 - 05.2021
Barista Supervisor
Cappuccino Cottage
03.2020 - 02.2021
Bachelor of Science - Psychology
Cal State San Marcos
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