Dana Samay
Brandon,FL
Summary
With a proven track record at Kenworth Csm Companies, I excel in enhancing customer satisfaction and streamlining operations. My expertise in process optimization and strong problem-solving abilities led to significant service improvements. Skilled in team building and operations management, I effectively boost productivity and foster a culture of professionalism and reliability.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
Work History
Service Manager
Kenworth Csm Companies
10.2016 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Notary Public
Self-employeed
05.2014 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Administered oath to document signers to obtain affirmation of truth.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Examined documents for accuracy, completion and compliance before notarizing.
- Collaborated with attorneys and other professionals to provide comprehensive support during legal transactions.
- Advised clients on best practices for document preparation and execution, ensuring the smooth completion of transactions.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
- Provided guidance to customers to facilitate completion of notarial documents.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Looked for signs of fraud or coercion and refused notarization.
- Completed timely renewals of notary commission and bond requirements, avoiding potential lapses in service availability.
- Set up and managed appointments for client notary services.
- Meticulously maintained notarial journal records to uphold accountability standards required by law enforcement agencies or courts when requested.
- Exemplified discretion when handling sensitive materials, earning respect from clients and colleagues alike.
Office Manager
Strawberry Farm
02.2004 - 10.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Medical PCT - Medical Technology
Georgia Northwestern Technical College
Rome, GA04-2002
Skills
- Culture development
- Customer satisfaction measurement
- Strategic business planning
- Upselling
- Program follow-up and assessment
- Productivity monitoring
- Reporting and documentation
- Risk Management
- Quality Control
- Project Management
- Process Optimization
- Regulatory Compliance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer Relations
- Team building
- Operations Management
- Professionalism
- Adaptability
- Crisis Management
- Data Analysis
- Profit and Loss Management
- Cost Reduction
- Change Management
- Communication Skills
- Plan projects
- Reporting and documenting
- Collaborate cross-functionally
Timeline
Service Manager
Kenworth Csm Companies
10.2016 - Current
Notary Public
Self-employeed
05.2014 - Current
Office Manager
Strawberry Farm
02.2004 - 10.2016
Medical PCT - Medical Technology
Georgia Northwestern Technical College
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