Summary
Overview
Work History
Education
Skills
Timeline
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Dana Sanfilippo

Manhattan,IL

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

31
31
years of professional experience

Work History

Stay at Home Wife and Mom

Self employed
Manhattan , Illinois
11.2006 - Current
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed routine maintenance and repair.
  • Contributed innovative ideas and solutions to enhance performance and outcomes.
  • Identified needs promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Tax Assessors Office Clerk

Jackson Township
Elwood, Illinois
02.2022 - 08.2022
  • Ensured compliance with company policies regarding record keeping procedures.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Developed organizational filing systems for confidential customer records and reports.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Supported the planning and execution of events and meetings.
  • Answered telephones, directed calls, and took messages.
  • Scanned documents into computer system for storage purposes.
  • Compiled financial reports by collecting data from various departments within the organization.
  • Performed data entry tasks into various databases as needed.
  • Delivered messages and ran errands.
  • Prepared meeting agendas

  • Computed, recorded and proofread data or reports.
  • Processed and prepared business or government forms and expense reports.
  • Facilitated communication within the office and with external partners.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Conducted data entry tasks with a high level of accuracy and efficiency.

Court Clerks Office

Will County Court clerks office
Joliet, Illinois
09.2000 - 02.2001
  • Updated records after each hearing or trial was concluded.
  • Provided administrative support to the court staff by preparing and filing legal documents.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Made copies of relevant documents for distribution to attorneys and other parties involved in a case.
  • Collaborated with other departments within the courthouse to ensure efficient operation.
  • Greeted visitors entering the courthouse and provided assistance as needed.
  • Organized and maintained a large database of records, including case files, court dockets, and other related materials.

Bank Teller and New Account Specialist

1st Bank of Manhattan
Manhattan, Illinois
06.1997 - 09.2000
  • Entered transactions into computer and issued customer receipts.
  • Performed special services for customers, ordering bank cards and checks.
  • Developed strong relationships with customers to ensure repeat business.
  • Directed specific questions to appropriate branch personnel.
  • Educated customers about different types of banking services available at the branch.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Promoted bank products and services in customer interactions.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
  • Prepared official checks for customer and internal bank needs.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Reconciled cash and checks against computer records at end of shift.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Performed cash handling duties including counting currency, coins and checks.
  • Maintained accurate records of all financial transactions.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Adhered to financial services security and audit procedures.
  • Delivered exceptional service to customers in person or over telephone.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Customer Service Clerk Bookkeeping

Dominick's Finer Foods
Orland Park, Illinois
10.1993 - 06.1997
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered customer inquiries via phone and in person
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Ran daily and reports for managers to use in operational planning.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Maintained a clean work environment by adhering to company safety procedures.
  • Collected deposits or payments and arranged for billing.
  • Performed cashier duties including processing credit card payments and issuing receipts.
  • Updated databases with new and modified customer data.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Greeted customers and provided assistance with inquiries.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Counting of cash, checks, and credit cards, including encoding checks

Education

High School Diploma -

Lincoln-way Community High School
New Lenox, IL
06-1995

Real Estate

AHI Real Estate Brokers Course
Frankfort, IL

Some College (No Degree) - Business Administration And Accounting

Joliet Junior College
Joliet, IL

Skills

  • Collaboration
  • Communication
  • Decision-making
  • Problem-solving
  • Data entry
  • Data management
  • Written communication
  • Teamwork and collaboration
  • Microsoft Word
  • Remote office availability
  • Multitasking Abilities
  • Active listening
  • Recordkeeping
  • Troubleshooting
  • Tax document preparation
  • General ledger maintenance
  • Accounting
  • Budget support
  • Account reconciliation
  • Bank reconciliation
  • Payroll processing
  • Bookkeeping
  • Customer relations
  • Data inputting
  • Cash counting
  • Deposit and withdrawal management
  • Transaction processing accuracy
  • Customer relationship development
  • Signature verification
  • Customer needs assessment
  • Patience and empathy
  • Clear communication
  • Money orders
  • Money handling
  • Banking regulations knowledge
  • Professionalism and courtesy
  • Trustworthiness and integrity

Timeline

Tax Assessors Office Clerk

Jackson Township
02.2022 - 08.2022

Stay at Home Wife and Mom

Self employed
11.2006 - Current

Court Clerks Office

Will County Court clerks office
09.2000 - 02.2001

Bank Teller and New Account Specialist

1st Bank of Manhattan
06.1997 - 09.2000

Customer Service Clerk Bookkeeping

Dominick's Finer Foods
10.1993 - 06.1997

High School Diploma -

Lincoln-way Community High School

Real Estate

AHI Real Estate Brokers Course

Some College (No Degree) - Business Administration And Accounting

Joliet Junior College

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Dana Sanfilippo