Dana Sargent
Salem
Summary
Results-driven Warehouse Operations Manager with expertise in safety compliance and process optimization. Proven ability to enhance operational efficiency and foster teamwork.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Warehouse Operations Manager
Gustavo Preston Company
Chelmsford
07.2017 - Current
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Oversaw daily warehouse operations to ensure efficient workflow and compliance with safety standards.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Trained staff on material and equipment handling, improving safety and operational performance.
- Developed training programs for new hires, facilitating quicker integration and operational efficiency.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Implemented safety protocols that reduced workplace hazards and promoted a secure environment.
- Ensured compliance with safety regulations and established company policies concerning employee conduct.
- Monitored performance metrics to identify areas for process improvements in warehouse functions.
- Reviewed existing processes regularly to identify areas that need improvement or optimization.
- Restructured warehouse design to optimize space utilization and workflow. to maximize space for stock while allowing for high volume traffic zones.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Conducted periodic cycle counts to verify accuracy of inventory records.
- Investigated customer complaints regarding damaged or missing items from shipments promptly.
- Collaborated with vendors to ensure timely delivery of goods according to purchase orders.
- Coordinated with internal departments to ensure timely delivery of products.
- Established effective communication channels between different departments within the organization.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Performed regular maintenance checks on equipment used in the warehouse environment including forklifts, pallet jacks.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Service advisor/assistant service Manager
Toyota Motor Manufacturing
Lexington
08.2010 - 05.2017
- Managed daily service operations to ensure customer satisfaction and quality standards.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Communicated service updates to customers, improving overall experience and satisfaction.
- Assisted customers with service inquiries and appointment scheduling.
- Responded promptly to customer inquiries via email or phone calls.
- Identified potential vehicle issues by actively listening to customer concerns regarding performance and required services.
- Advised customers on the maintenance of their vehicle according to manufacturer's guidelines.
- Checked in vehicles for service appointments, verifying customer details and service needs., obtained customer information, and verified warranties prior to service appointments.
- Collaborated with technicians to ensure timely completion of service requests.
- Facilitated parts ordering and inventory management for efficient operations.
- Maintained accurate records of service transactions and customer interactions.
- Compiled service records and documented work orders accurately.
- Processed payments from customers for services rendered in a timely manner following established procedures.
- Recommended enhancements in products, service, and billing methods to management to address recurring issues.
- Provided feedback to management on customer needs and operational improvements.
- Organized service area, ensuring tools and equipment were readily available.
- Created written estimates and obtained customer consent to proceed.
Education
High School Diploma -
Whittier Regional Vocational High School
Haverhill, MA05-2005
Skills
- Warehouse management
- Logistics management
- Logistics coordination
- Warehouse logistics
- Shipping and receiving
- Safety compliance
- Safety standards
- Quality assurance
- Equipment maintenance
- Process optimization
- Performance monitoring
- Operations management
- Vendor management
- Staff training
- Performance evaluations
- Team leadership
- Delegating work
- Collaborative teamwork
- Problem-solving
- Conflict resolution
- Communication skills
- Employee safety
- Delegating work
- Quality assurance
- Employee safety
Certification
- Crown forklift certified trainer
- OSHA 10
- AIM HR supervisor essentials: core skills and strategies
- AIM HR Emotional intelligence
- AIM HR Supervisor essentials: Team Leadership
- Fred Pryor Management training
- Ken Cheo: Our sales coach sales training
- Quivet consulting Inc: management and leadership coaching
- certified CPR/First aid/AED
- DOT Certified
Timeline
Warehouse Operations Manager
Gustavo Preston Company
07.2017 - Current
Service advisor/assistant service Manager
Toyota Motor Manufacturing
08.2010 - 05.2017
High School Diploma -
Whittier Regional Vocational High School