Dana Schools
Operations Manager
Vienna,VA
Summary
Driven Operations & Expense Manager with a proven track record at Collaborative Solutions / Cognizant Technology, enhancing operational efficiency and team performance. Excelled in strategic planning and policy implementation, demonstrating exceptional attention to detail and adaptability. Skilled in cross-functional teamwork and expense tracking, significantly improving processes and collaboration.
Overview
20
20
years of professional experience
Work History
Operations & Expense Manager
Collaborative Solutions / Cognizant Technology
Reston, VA
11.2012 - 07.2024
- Coordinated with all departments to ensure work runs smoothly and efficiently
- Created and implemented policy and procedures
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Quality controlled all customer contracts
- Processed expenses out of Workday semimonthly for 7 different countries
- Managed Corporate card accounts
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Office Manager/Funding & Post Closing Manager
Trust Title Company
Reston, VA
05.2007 - 07.2011
- Financial accounting accuracy
- Ensured precision of incoming and outgoing funds, checked data accuracy, balanced ledgers, and provided necessary back-up documentation
- Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines; organized the details of special events including travel arrangements and itineraries
- Collaborated with multiple departments acting as liaison to ensure proper communications and reporting practices; partnered with departmental managers on weekly postings for master reports
- Researched, developed, and administered operating procedures, policies and guidelines, and modified work procedures to meet deadlines when necessary
- Managed and maintained office, supplies, and equipment
Office Manager/Settlement Processor
Titleserv Real Estate Settlement Services
McLean, VA
12.2004 - 05.2007
- Managed a Virginia satellite office including hiring, training, and supervising up to five employees
- Responsible for 50-150 files a month, including purchases, refinances, lines of credit, and construction and commercial loans; supervised title clearing, processing, quality control pre/post closing, and recording and disbursement of funds for all files
- Monitored incoming funds to ensure proper deposit to the correct file for timely disbursement; reviewed disbursements to ensure accuracy
- Resolved invoice discrepancies
- Assisted with annual audits: preparing reports, providing requested documentation, research and answered any necessary questions
- Prepared and presented weekly and monthly status reports to corporate office
- Coordinated and maintained office facilities and supplies and provide IT assistance for the office
Education
Associate of Applied Science - Marketing
Northern Virginia Community College
Sterling, VA 05.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Policy Implementation
Cross-Functional Teamwork
Expense Tracking
Performance Evaluations
Salesforce Management
Teamwork and Collaboration
Continuous Improvement
Adaptability
Managing Operations and Efficiency
Attention to Detail
Timeline
Operations & Expense Manager
Collaborative Solutions / Cognizant Technology
11.2012 - 07.2024
Office Manager/Funding & Post Closing Manager
Trust Title Company
05.2007 - 07.2011
Office Manager/Settlement Processor
Titleserv Real Estate Settlement Services
12.2004 - 05.2007
Associate of Applied Science - Marketing
Northern Virginia Community College
05.2001 -
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