Dana Scott
BOWIE,MD
Summary
Well-qualified Administrative Assistant and Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
25
25
years of professional experience
Work History
Property Manager
Potomac Valley Management
06.2022 - Current
- Manager to 5 Communities and 2 Recreation Associations.
- Attend/Conduct Association Board meetings via Zoom
- Creating and managing association budgets
- Arranging contracts for maintenance, landscaping, pool operators, security and other ongoing services and managing disputes with these providers
- Investigate and resolve property complaints
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Managed tenant complaints promptly and appropriately, calling in technicians, and other support services
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Resolved conflicts between tenants regarding noise, encroachment, and parking
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Delivered emergency 24-hour on-call service for tenants on building issues.
Administrative Assistant
FirstService Residential
08.2019 - 06.2022
- Assisted with Administrative duties for assigned Community Association
- Processed move-in forms
- Basic accounting, including petty cash and payment for Amenity use
- Processed all utility payments
- Initiated collections charges
- Work Orders maintenance and support
- Customer service and support to residents
- Assisted with and interacting with residents during community events
- Assists in preparation of materials for monthly Board of Directors meetings
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Created and maintained databases to track and record customer data
- Process of Architectural Modifications applications
- Liaison for residents with landscaping company
- Built and maintained excellent customer relationships through timely response to inquiries and going beyond to accommodate unusual requests
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant-Team Lead
Follett Fulfilment Centre, Follett Corporation
01.2015 - 01.2019
- Assisted customers and suggested selection of textbooks
- Ensured shelves and other displays are stocked, restocked, and maintained according to company standards
- Pulled books and merchandise and prepared same for customer pick-up or shipment
- Communicated order status to customers
- Responded to student, faculty, staff, alumni, publisher, and other customer's routine questions, deferring more complex/escalated issues to Department Manager
- Assisted course materials manager with the administrative function involved in analyzing and editing adoption forms along with enrolment
- Information and historical data to determine the number of new and used textbooks to buy for the store
- Assisted other store sales associates with completing the work of the department
- Assisted customers in finding textbooks or other items in the store
- Interfaced with publishers, faculty, staff, co-workers, home office associates, and vendors to answer routine inquiries, resolves problems and complaints, requests status.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Administrative Assistant
Walter Reed Army Medical Center
01.1999 - 01.2002
- Aide to Garrison Commander
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Bishops Centenary College
07.1987
Skills
- Housing Regulations
- Daily Property Operations
- Business Processes and Procedures
- Contract Negotiation
- Tenant Issue Resolution
- Database Management
- Administrative Support
- Microsoft Office
- Legal Notice Preparation
- Telephone Etiquette
- Policy and Procedure Enforcement
- Renewals Management
- Issue Escalation
- Budgets
- Contractor Negotiations
- Organizational Skills
- Security Measures
- Resolving Problems
- Evaluating Performance
- Management
- Ability To Write Reports
- Property Management
- Property Inspections
- Customer service-focused
- Payment Collection
- Maintenance knowledge
- Maintenance Scheduling
- Capital Projects Management
- Tracking operating expenses
Accomplishments
- M 100
- M 201
Timeline
Property Manager
Potomac Valley Management
06.2022 - Current
Administrative Assistant
FirstService Residential
08.2019 - 06.2022
Administrative Assistant-Team Lead
Follett Fulfilment Centre, Follett Corporation
01.2015 - 01.2019
Administrative Assistant
Walter Reed Army Medical Center
01.1999 - 01.2002
High School Diploma -
Bishops Centenary College
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