Dana Scott
Newark,USA
Summary
Positive, organized, and resourceful professional with keen eye for detail and knack for managing multiple tasks efficiently. Well-versed in office administration and project coordination, with strong proficiency in scheduling and document management. Committed to optimizing executive operations and facilitating seamless communication to support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Assistant to the President
Uhaul Moving And Storage
09.2022 - Current
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
- Oversaw payroll processing, guaranteeing accuracy and compliance with federal and state regulations.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Managed accounts payable and receivable, maintaining timely payments and balanced cash flow.
- Completed audits in accordance with regulations and procedures.
Assistant Catering Coordinator
Christian Lisage Event Productions
03.2020 - 12.2022
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Increased event success with meticulous attention to detail in coordinating table settings, decorations, and menu planning.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
CSR - Customer Service Representative
Transcore EZPass
06.2021 - 09.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Catering and Events Manager
Fresh Chef Catering
08.2020 - 09.2022
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Developed strong relationships with vendors, resulting in cost savings and reliable services.
- Achieved consistent on-time delivery of catering orders by implementing efficient scheduling systems.
- Collaborated with sales teams to secure new business opportunities and increase revenue growth.
- Mentored junior staff members, increasing overall team performance and job satisfaction.
- Contributed to business expansion efforts by participating in industry trade shows and networking events for exposure within the local market area.
Receptionist
My Hands Your Hair Beauty Salon
07.2017 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Activity Therapist Assistant
Spectrum for Living
07.2019 - 11.2020
- Created a safe space for patients to express their emotions and work through personal challenges, fostering emotional growth and selfawareness.
- Documented activity assessments, treatment goals, interventions and outcomes to supplement and reinforce patient medical record.
- Promoted a stimulating environment through the incorporation of diverse activities such as arts and crafts, music therapy, pet therapy, and exercise programs.
- Planned and implemented therapeutic activities on group and individual basis to assist patients in achieving specific goals while in inpatient unit.
- Administered medication safely
Server
AMC Dine In
06.2017 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Key Holder/Supervisor
Scrubs & Beyond
11.2018 - 03.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Opened inventory boxes and restocked shelves.
Education
LPN Certification - Practical Nursing
Lincoln Technical Institute
Iselin, NJ07-2019
High School Diploma -
Rahway High School
Rahway, NJ06-2015
Skills
- Advanced multitasking
- Proactive problem-solving
- Meeting facilitation
- Expense reporting
- Time management expertise
- Strong decision-making
- Executive support
- Budget tracking
- Professional and mature
- Conflict management
- Strong problem solver
- Scheduling
- Payroll
- Risk management
Certification
CPR/First Aid May2018 to May2020
Timeline
Executive Assistant to the President
Uhaul Moving And Storage
09.2022 - Current
CSR - Customer Service Representative
Transcore EZPass
06.2021 - 09.2022
Catering and Events Manager
Fresh Chef Catering
08.2020 - 09.2022
Assistant Catering Coordinator
Christian Lisage Event Productions
03.2020 - 12.2022
Activity Therapist Assistant
Spectrum for Living
07.2019 - 11.2020
Key Holder/Supervisor
Scrubs & Beyond
11.2018 - 03.2019
Receptionist
My Hands Your Hair Beauty Salon
07.2017 - 08.2022
Server
AMC Dine In
06.2017 - 12.2019
CPR/First Aid May2018 to May2020
LPN Certification - Practical Nursing
Lincoln Technical Institute
High School Diploma -
Rahway High School
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