Dana Scott
Kansas City,MO
Summary
Highly motivated and customer-focused professional with a strong background in customer service and exceptional communication skills. Committed to delivering exceptional service and ensuring customer satisfaction. Seeking an opportunity to utilize skills and provide outstanding service to customers, leveraging expertise in effective communication and problem-solving. Dedicated to delivering a positive customer experience and contributing to the success of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
City Gear, Hibbett Sports
05.2023 - 03.2024
- Assist the Store Manager in controlling the assets of Hibbett I City Gear
- Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
- Assumes responsibility of the entire store in the absence of the Store Manager.
- Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
- Assist the Store Manager in overall personnel recruiting, training, and evaluation.
- Provides knowledge and guidance to employees and customers in all departments when necessary.
- Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
- Direct staff to ensure each department’s responsibilities and standards are completed.
- Keeps the Store Manager informed about inventory movement and customer trends.
- Assures quality customer service is maintained.
- Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
- Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
- Promote and sell services and merchandise provided by Hibbett I City Gear.
- Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
- Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Sales Lead/Key Holder
Dollar General
12.2020 - 04.2021
- Open/Close Store all manager duties
- Count daily deposit
- Manage the employees under me
- Process refunds and approve returns
Family Dollar Cashier
Family Dollar
02.2020 - 02.2020
- 10 day job remodeling the store
- Stocked shelves
FedEx Package Handler
FedEx Ground
08.2019 - 12.2019
- Package Handler distribute packages to their correct areas
Cashier/Sales Associate
Charming Charlie
10.2017 - 12.2017
- I would usually work cash wrap or be on the floor speaking to the customers as they browsed the store.
Assembler
Smiths Interconnect
08.2017 - 10.2017
Package Handler
FedEx Ground
06.2017 - 08.2017
Education
None - Criminal Justice
Coastal Alabama Community College
Bay Minette, AL05.2017
High school or equivalent - undefined
Mattie T. Blount High School
Mobile, AL05.2016
Skills
- Word
- Cash Register
- Customer Service
- Microsoft Office
- Data Entry
- Inventory
- Cash Handling
- Team Player
- Fast learner
- Warehousing
- Loading
- Unloading
- Picker Packer
- Food Prep
- General Labor
- BOX
- Load & Unload
- Retail Management
- Assistant Manager Experience
- Store Management Experience
- Remodeling
- Merchandising
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Project management
- Financial management
- Budgeting and finance
- Business administration
- Schedule oversight
- Succession planning
- Product branding
- Consulting
- Business development
- Negotiation
Certification
- Microsoft Office Specialist January 2016 to Present
- Driver's License
- Food Handler Certification
Timeline
Assistant Manager
City Gear, Hibbett Sports
05.2023 - 03.2024
Sales Lead/Key Holder
Dollar General
12.2020 - 04.2021
Family Dollar Cashier
Family Dollar
02.2020 - 02.2020
FedEx Package Handler
FedEx Ground
08.2019 - 12.2019
Cashier/Sales Associate
Charming Charlie
10.2017 - 12.2017
Assembler
Smiths Interconnect
08.2017 - 10.2017
Package Handler
FedEx Ground
06.2017 - 08.2017
None - Criminal Justice
Coastal Alabama Community College
High school or equivalent - undefined
Mattie T. Blount High School
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