Dana Secrist
HACC
Newport,PA
2027
years of professional experience
Food industry professional with extensive experience in preparing and serving variety of dishes. Known for reliability and strong focus on maintaining high-quality standards. Proven ability to collaborate effectively with team members and adapt to changing needs while ensuring customer satisfaction. Skills include ingredient preparation, and maintaining sanitary workspaces.
Work History
Swing/Shift Manager
Custodian
1 Year- Cleaned and maintained facilities to ensure safe and sanitary environments.
- Followed safety protocols for hazardous materials handling and disposal.
- Inspected buildings for maintenance needs, reporting issues promptly to management.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Custodian
2 Years- Assisted in training new staff on proper cleaning techniques and procedures.
- Kept building spaces premises clean inside and outside.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Fostered safer environment by promptly addressing spillages and potential slip hazards.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
Certified Swing Manager
3 Years- Mentored junior trainers on best practices for delivering engaging training sessions.
- Collaborated with management to identify skill gaps and tailor training programs accordingly.
- Led initiatives that increased overall employee engagement and retention through targeted development strategies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Established and maintained quality control standards.
Crew Member
4 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted team members in daily tasks, fostering a collaborative work environment.
- Followed food safety protocols to guarantee product quality and compliance with regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
4 Years 7 Months- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Sandwich Maker
1 Year- Prepared high-quality sandwiches using fresh ingredients, adhering to safety and hygiene standards.
- Operated kitchen equipment efficiently, ensuring timely sandwich preparation during peak hours.
- Maintained clean and organized workstations, supporting a safe food preparation environment.
- Assisted in inventory management by tracking ingredient levels and reporting shortages to management.
- Provided excellent customer service by taking orders accurately and addressing customer inquiries promptly.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Caterer
1 Year- Prepared and presented diverse menu items for various events.
- Coordinated with team members to ensure timely service delivery.
- Maintained cleanliness and organization of food preparation areas.
- Implemented efficient food storage practices to enhance freshness and safety.
- Collaborated with event planners to customize catering solutions for clients.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Balanced multiple catering events simultaneously, demonstrating exceptional organizational skills and flexibility.
- Optimized delivery routes and schedules, ensuring timely setup and food freshness.
- Set up and broke down kitchen for service.
Education
- Business Management
GED
Skills
Customer service
Problem-solving
Attention to detail
Dependable and responsible
Multitasking
Verbal communication
Teamwork and collaboration
Friendly
positive attitude
Sanitizing food surfaces
Prep
Table
Grill
Barista
FIFO (first in first out)
Catering
Timeline
Custodian
HACC
04.2025 - 04.2026Read More
Custodian
Premier at Perry Village
04.2023 - 04.2025Read More
Certified Swing Manager
Steward Inc.
05.2018 - 05.2021Read More
Crew Member
Steward Inc
01.2018 - 05.2018Read More
Crew Member
Goodrich Enterprises
10.2013 - 05.2018Read More
Sandwich Maker
Center City Bread Shed
04.2005 - 04.2006Read More
Caterer
Acamac W/ Dixon University
04.2001 - 04.2002Read More
Swing/Shift Manager
Steward Inc.
Read More
Everest University
from Business Management
Read More
Newport High School
GED
Read More