Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Dana Sedig

Dana Sedig

Rockwall,TX

Summary

Customer service professional with six years of experience in customer service. Proven track record of delivering outstanding support to clients by helping customers with specific needs, problem solving, and adaptability. Possess strong skills such as, service standardization, knowledge management, and customer needs assessment. Dedicated team player with a passion for helping others, cultural sensitivity, calm under pressure, teamwork, and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

CulPepper Cattle Company
03.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Front Desk Receptionist

Parents Dog grooming business
07.2019 - 07.2024
  • Helped assist customers, take payments, and welcomed customers.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Developed strong working relationships with team members, fostering a positive work environment.

Front Desk Receptionist

Executive Flight Institute
08.2022 - 10.2023
  • Customer service experience, answered phone calls, checked people out for their flights, and cleaned around the office.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Assistant helper

Murrieta Valley Unified Leadership
08.2019 - 06.2023
  • As a fellow peer to my classmates in Unified Leadership, I help kids with all sorts of disabilities participate in activities they normally wouldn't be able to, such as sports like basketball, football, and soccer
  • I help attend to them and teach them how to play those types of sports to keep them involved.
  • Boosted productivity with efficient scheduling, coordination, and logistical support for meetings and events.

Manager

Murrieta Valley Basketball
08.2021 - 02.2023
  • Being a manager I am in charge of keeping score of the games, filming the games, mopping the courts, and giving the team water.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for fellow students.

Education

Pilot

Aviator Air Flight School
Grand Prairie, TX

High School Diploma -

Murrieta Valley High School
Murrieta, CA
06.2023

High School Diploma -

Mount San Jacinto College
Menifee, CA
06.2023

Skills

  • Communication
  • Fast learning
  • Excellent customer service
  • Teamwork
  • Greeting guests
  • Strong multitasking
  • Cleanliness and hygiene
  • Strong Work Ethic

Awards

  • Varsity Track all four of my high school year
  • President of the Aviation Explorers program
  • Academic Scholar award
  • Private Pilot

Languages

American Sign Language
Limited Working

Timeline

Restaurant Hostess

CulPepper Cattle Company
03.2024 - Current

Front Desk Receptionist

Executive Flight Institute
08.2022 - 10.2023

Manager

Murrieta Valley Basketball
08.2021 - 02.2023

Assistant helper

Murrieta Valley Unified Leadership
08.2019 - 06.2023

Front Desk Receptionist

Parents Dog grooming business
07.2019 - 07.2024

Pilot

Aviator Air Flight School

High School Diploma -

Murrieta Valley High School

High School Diploma -

Mount San Jacinto College

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Dana Sedig