Dana Shaffer
Honolulu,HI
Summary
Forward-thinking communicator, team developer, with over 30-year record driving needed change in operations. Equipped to transform teams at all levels to maintain responsiveness and meet operational challenges head-on. Born connector and tactical leader with diplomatic nature and tenacious approach. Resourceful result-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
35
35
years of professional experience
Work History
President
Safety Systems and Signs Hawaii dba Statewide Safety Systems
Honolulu, Hawaii
06.2019 - 08.2022
- Worked with staff, executives, developed budget forecasts, and constantly sought out new business opportunities
- Led department and branch meetings to build team cohesiveness and coordinate projects
- Evaluate and implement development of branch teams and set framework for department expectations, KPIs, employee development, marketing, and promotion of business
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Coordinated work across departments to keep teams on track with company goals.
- Built and deepened relationships with internal partners, driving substantial improvements in revenue while improving overall team operations/communications.
President/Owner
ROAD SAFETY SERVICES AND DESIGN LLC
Honolulu, Hawaii
03.2012 - 06.2019
- Daily responsibilities: Day to Day management of business, development of staff, plan and implement strategies to lay a strong foundation for the growth and profitability of the company to include financing, operations, training, staffing and purchasing, keeping quality and customer service as priorities
- Developed and implemented successful sales strategies to meet business goals.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Led startup and creation of operational procedures and workflow planning.
- Grew from one (1) employee to just under 50 by 2019
- Focus on internal operations and future development.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Operations Manager/Vice President of Operations
Safety Systems Hawaii
Honolulu, HI
06.2007 - 01.2012
- Owned by Investors Marwit Capital
- Daily Responsibilities: Upon the sale of Safety Systems Hawaii to Marwit Capital, selected to assume leadership and responsibility for the overall growth and welfare of the company and personnel
- Focused on the internal operations of the business, working directly with department supervisors to develop, implement, and monitor department progress and goals to budget and plan
- Actively directed and participated in the development of department supervisors
- Developed budget forecasts, and constantly sought out new business opportunities.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Coordinated work across departments to keep teams on track with company goals.
Owner
SAND AND SEA TOURS
Honolulu, Hawaii
12.2005 - 12.2007
- Concurrently with employment at Safety Systems Hawaii, conducted tours for island visitors, handled all the administration and marketing for the operations
- Coordinated, transportation, equipment and instruction to 40-60 people at regular intervals to and from various Waikiki hotels to Hanauma Bay
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
- Managed sales presentations to promote product and brand benefits.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
GM/Purchasing Manager
Safety Systems Hawaii
Honolulu, HI
03.1992 - 06.2007
- Guided management and supervisory staff to promote smooth operations. Prioritized and organized tasks to efficiently accomplish individual and organizational goals.
- Conducted manager/supervisor evaluations to provide adequate feedback and recognize quality performance among staff, develop personal improvement plans for growth potential employees.
- Negotiated project contracts with major customers.
- Provided valuable leadership and mentoring for management of team members, provided employee career path development.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products, services, internal processes, and planning.
- Assessed procedures and processes, implementing improvements to reduce waste and operational costs through efficiencies and standardization of processes.
- Negotiated annual contracts, consolidated vendor base, developed vendor relationships, negotiated logistics shipping contracts, which helped lower the cost of inventory expense
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Directed safety operations and maintained clean work environment to adhere DOL, HIOSH, and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Gathered information about disputes by interviewing individuals, witnesses and other involved parties.
Purchasing Agent
Safety Systems Hawaii
Honolulu, HI
08.1987 - 03.1992
- Sourced new vendors for purchasing needs.
- Analyzed competitive prices, products and market-related information.
- Worked with shipment companies to manage distribution.
- Attended events, shows and exhibitions to network with vendors and view new products.
- Analyzed data to optimize inventory turns and maintain sufficient inventory, meeting customer demands
- Connected with store managers and product suppliers to orchestrate efficient inventory movements.
- Built competitive bidding environment with broad range of suppliers. Designed pricing models for quotations.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
Purchasing Clerk
Safety Systems Hawaii
Honolulu, Hawaii
03.1987 - 08.1987
- Ordered materials and supplies for resale to customers base.
- Vetted suppliers' prices, quality and delivery speed to help select optimal vendors.
- Effectively moved products between company locations depending upon need.
- Offered customers full product lines and services.
- Scanned and filed forms, reports, correspondence and receipts.
- Reviewed files to check for complete and accurate information.
- Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
- Entered new purchases into system and placed orders
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Business
University of Hawaii Honolulu/Leeward Campus
01.2014
Certificate Management By Virtue - Organizational Behavior Studies
School of Holistic Management
Honolulu, HI01.2010
Skills
- Leadership Team Building
- Organizational Development and Leadership
- Employee Motivation and Performance
- Budget Management
- P&L Ownership
- Revenue Growth
- Contract Administration
- Contract Negotiation
- Operations Oversight
- Process Improvement
- Brand Management
- Effective Communicator and Public Speaker
- Stakeholder Management
- Operational Analysis
- Product Development
- Staff Training
- Cost Reduction
- Revenue Generation
- Annual Planning
- Budget Planning
Affiliations
General Contractors Association
Ho Ola Na Pua
Building Industry Hawaii
National Association of Women in Construction (NAWIC)
Hawaii Food Bank
References
REFERENCES
Don Nicholas – Former CEO Traffic Solutions Corporation holding company for Statewide Safety
Systems.
Ph. 805-704-0069
Randy Stevens – Vice President Global Specialty Contractors
Ph. 808-368-3996
Julie Miyagi – Owner JM Sports Hawaii
Ph. 808-341-7431
Timeline
President
Safety Systems and Signs Hawaii dba Statewide Safety Systems
06.2019 - 08.2022
President/Owner
ROAD SAFETY SERVICES AND DESIGN LLC
03.2012 - 06.2019
Operations Manager/Vice President of Operations
Safety Systems Hawaii
06.2007 - 01.2012
Owner
SAND AND SEA TOURS
12.2005 - 12.2007
GM/Purchasing Manager
Safety Systems Hawaii
03.1992 - 06.2007
Purchasing Agent
Safety Systems Hawaii
08.1987 - 03.1992
Purchasing Clerk
Safety Systems Hawaii
03.1987 - 08.1987
Business
University of Hawaii Honolulu/Leeward Campus
Certificate Management By Virtue - Organizational Behavior Studies
School of Holistic Management
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