Power Point
Dana Shambeau
Amherst,WI
Summary
Well-qualified, dependable, medical professional with experience triaging patients, capturing information, completing care and nursing skills within my scope of practice. Excellent organization, communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic, travel and long term care environments. Cross trained in several positions to include Appointing and Referral Management.
Overview
25
25
years of professional experience
Work History
Appointment Coordinator- Vacation Coverage
Marshfield Clinic Health Systems
08.2022 - 05.2024
- Collaborated with team members to improve overall productivity and communication within the office.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
- Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Directed telephone calls to appropriate parties.
LPN
Marshfield Clinic Health Systems
06.2022 - 05.2024
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Administered medications and injections to patients.
- Reviewed patient history to verify conditions and current medications.
- Monitored patient health conditions to report changes to assigned physician.
LPN Field Nurse
Aveanna Home Health
10.2020 - 05.2022
- Maintained accurate documentation of patient assessments and treatments, ensuring compliance with regulatory standards.
- Educated patients and families on healthcare management strategies, promoting self-care and wellbeing.
- Delivered emotional support to patients facing challenging diagnoses or difficult treatments, fostering resilience during recovery processes.
- Coordinated with physicians to implement prescribed treatment plans, ensuring consistency in patient care delivery.
- Managed complex wound care for improved healing rates and reduced infection risk.
- Provided exceptional patient care by meeting physical, psychological, and overall care requirements to support daily living needs and independence.
- Improved patient outcomes by providing high-quality nursing care and timely interventions.
- Assessed patients by observing and recording vital signs, gathering specimens and reviewing lab test results.
- Completed thorough assessments to identify changes in patients'' condition, implementing appropriate interventions as needed.
- Conducted home visits to monitor patient status, adjusting care plans as necessary for optimal health outcomes.
- Implemented preventive measures that mitigated the spread of infections among vulnerable patient populations.
- Served as a liaison between patients and their healthcare providers, advocating for their needs while promoting informed decisionmaking.
- Organized and updated patient charts and records by reporting vitals, medical history, treatment plans, current medications, medication reactions, allergies and health status information.
- Worked closely with healthcare staff to devise personalized care plans adaptive to changing patient needs by detailing treatment methods, dosage and duration.
- Educated patients and caregivers on disease processes, medications, plans of care and individualized treatment plans.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Monitored patient health conditions to report changes to assigned physician.
- Took samples to complete diagnostic and routine assessment tests.
Travel LPN
Nurses PRN
10.2016 - 01.2022
- Assisted physicians with diagnostic procedures, enabling timely diagnoses and appropriate treatment plans for patients.
- Demonstrated flexibility and adaptability by effectively managing the demands of various healthcare settings during travel assignments.
- Fostered a positive work environment by collaborating effectively with fellow nurses, CNAs, and other healthcare professionals.
- Improved patient satisfaction by providing high-quality nursing care and addressing individual needs during travel assignments.
- Ensured compliance with infection control measures by implementing strict hygiene practices within travel-based healthcare facilities.
- Increased efficiency in medication administration through proper organization of supplies and adherence to protocol during travel assignments.
- Facilitated smooth transitions between healthcare providers for traveling patients by coordinating necessary paperwork and communicating essential information promptly.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Monitored patient health conditions to report changes to assigned physician.
- Reviewed patient history to verify conditions and current medications.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered emotional support to patients and families during challenging times.
- Provided patient education on health care issues and prescribed medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
LPN
Wisconsin Veterans Home- King
03.2016 - 10.2021
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Cared for wounds, provided treatments, and assisted with procedures.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Monitored patient health conditions to report changes to assigned physician.
- Responded to patient requests with appropriate clinical and personal assistance.
Hospitality Worker
Jr's Sportsman's Bar And Grill
06.2000 - 01.2017
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
LPN
Crossroads Care Center
06.2015 - 03.2016
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Cared for wounds, provided treatments, and assisted with procedures.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
CNA
Wisconsin Veterans Home- King
05.2006 - 05.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Typesetter/Graphic Artist
Waupaca Buyer's Guide
01.1999 - 01.2002
- Continuously updated knowledge of industry trends and new typesetting software capabilities, applying relevant advancements to improve work quality.
- Collaborated with graphic designers to create visually appealing layouts for print and digital publications.
- Implemented best practices in typesetting software usage, maximizing productivity while maintaining quality output.
- Optimized the use of typography to enhance content legibility and visual appeal in various materials such as books, brochures, and advertisements.
- Maintained high-quality standards by diligently checking proofs against original manuscripts for accuracy and consistency.
- Managed multiple projects simultaneously while adhering to strict timelines, ensuring client satisfaction.
- Provided valuable feedback on design elements during creative meetings, contributing to improved overall product appearance.
- Efficiently organized project files for easy access among team members, facilitating smooth workflow transitions between stages of production.
- Consistently met tight deadlines by effectively prioritizing tasks and maintaining strong communication with team members.
- Elevated designs through skillful application of typographic principles including kerning, leading, tracking, alignment, and hierarchy.
- Resolved technical issues swiftly by troubleshooting problems within typesetting files and communicating solutions to team members as necessary.
- Contributed to seamless project management by coordinating with editors, authors, and designers throughout the production process.
- Ensured error-free products by performing thorough quality control checks before final submission to clients.
- Developed customized templates for clients'' specific requirements, resulting in increased customer satisfaction.
- Assisted in updating company style guides, promoting consistency across all materials produced.
- Prepared images for publication using image-editing tools such as Photoshop or Illustrator to optimize clarity and resolution without sacrificing visual impact or file size constraints.
- Collaborated on new ways to improve processes and increase productivity.
- Avoided downtime by addressing issues with prepress equipment immediately and applying troubleshooting techniques to identify root cause issues.
- Designed website layouts, templates, and unique branded looks.
- Collaborated with clients to create visually appealing designs for print and digital media, meeting project deadlines and maintaining client satisfaction.
Education
High School Diploma -
Little Wolf Junior/Senior High School
Manawa, WIAssociate Nursing- 24 Credits Completed - Registered Nursing
Fox Valley Technical College
Appleton, WITechnical Diploma in Practical Nursing - Practical Nursing
Fox Valley Technical College
Appleton, WI05.2015
Skills
- Strong Organization
- Client Relationship Building
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Data entry expertise
- Professional telephone demeanor
- CRM Software
- Follow-up skills
- Compassionate Care
- Medical Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Practical Nurse - 2015-2024
Software
Cerner
Microsoft 365
Epic
Timeline
Appointment Coordinator- Vacation Coverage
Marshfield Clinic Health Systems
08.2022 - 05.2024
LPN
Marshfield Clinic Health Systems
06.2022 - 05.2024
LPN Field Nurse
Aveanna Home Health
10.2020 - 05.2022
Travel LPN
Nurses PRN
10.2016 - 01.2022
LPN
Wisconsin Veterans Home- King
03.2016 - 10.2021
LPN
Crossroads Care Center
06.2015 - 03.2016
CNA
Wisconsin Veterans Home- King
05.2006 - 05.2014
Hospitality Worker
Jr's Sportsman's Bar And Grill
06.2000 - 01.2017
Typesetter/Graphic Artist
Waupaca Buyer's Guide
01.1999 - 01.2002
High School Diploma -
Little Wolf Junior/Senior High School
Associate Nursing- 24 Credits Completed - Registered Nursing
Fox Valley Technical College
Technical Diploma in Practical Nursing - Practical Nursing
Fox Valley Technical College
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