Overview
Work History
Work Availability
Summary
Skills
Education
Work Preference
Timeline
Generic
DANA SHELTON

DANA SHELTON

Overview

26
26
years of professional experience

Work History

Hybrid (AS400) Administrator/Engineer

BayforceUS/Nucor Steel (Contrator)
02.2024 - 06.2024
  • Collaborated with cross-functional teams to ensure alignment and issue resolution
  • Adhered to and promoted existing ITIL processes and standard procedures
  • Received and completed tickets via Fresh Desk
  • Created user profiles ensuring segregation of duties using IAM
  • Supported on multiple systems
  • Converted jobs to Tivoli Workload Scheduler (TWS) on production and Test
  • Managed and created outq’s on both prod and test
  • Added, modified and deleted user profiles to allow access to proper applications, databases
  • Added and managed jobs in production and test environments using Advance Job Scheduler
  • Used IBM i Access Client Solutions to support, install and troubleshoot system issues
  • Installed PTFs, and CUME packages to the system in accordance to IBM criteria
  • Managed replication and DR preparedness using MIMIX
  • Performed IPL’s of multiple LPAR systems
  • Installed and maintained software related to system operation
  • Used IBM Navigator I to monitor, optimize and maintain systems
  • Set up segregation of duties for current and future profiles
  • Monitored and maintained backups using BRMS and VTL
  • Optimized systems using iDoctor, iOptimize and other tools.

Senior iSeries (AS400) Engineer/Administrator

Auction Edge
Nashville, TN
03.2023 - 12.2023
  • Upgraded servers from Power7, Power8 to Power 9, Power 10, migrating data to newer servers
  • Created LPARS in accordance with customer requirements
  • Managed and created outq’s on both prod and test
  • Collaborated with cross-functional teams to ensure alignment and issue resolution
  • Adhered to and promoted existing ITIL processes and standard procedures
  • Configured and supported HMC’s om the iSeries
  • Developed Standard Operating Procedure documentation
  • Configured and supported VIOS
  • Received and created cases via Service Now
  • Supported V7R4 and V7R5 on multiple systems
  • Created and managed outq’s
  • Setup and managed security protocols for users, databases, jobs and applications
  • Supported IBM Storwize SAN systems, including Flash Copy and array-based replication technologies
  • Managed data replication using MIMIX
  • Installed and maintained Operating System and other software on iSeries
  • Installed and administered BRMS and Fortra for VTL solution
  • Monitored and supported IBM PowerVM environments utilizing tools such as Navigator for i
  • Used IBM i Access Client Solutions to support, install and troubleshoot
  • Installed PTFs CUME packages, OS upgrades
  • Optimized systems using iDoctor and other tools such as iOptimize
  • SSL, TCP/IP, SFTP setup.and maintenance
  • Installed and managed BRMS, MIMIX and VTL’s
  • Data migration server to server
  • Configured and supported HMC’s.

iSeries (AS400) Engineer/Administrator

Jack Henry and Associates
04.2022 - 02.2023
  • Planned, designed, implemented, and optimized server/storage infrastructures
  • Assessed complex projects with a variety of requirements quickly
  • Utilized advanced technical knowledge to analyze, log, track and resolve complex software/hardware issues
  • Collaborated with cross-functional teams to ensure alignment and issue resolution
  • Adhered to and promoted existing ITIL processes and standard procedures
  • Developed Standard Operating Procedure documentation
  • Received cases via Service Now
  • Created and managed outq’s
  • Managed enterprise jobs using Tivoli Workload Scheduler
  • Setup and managed security protocols for users, databases, jobs and applications
  • Installed and manged BRMS for backups
  • Supported V7R4 on multiple systems
  • Managed replication using iTeraHA
  • Mapped KBM fields to customer specifications
  • Configured and supported HMC’s on the iSeries systems
  • Guided as400 administrator on the use of MKS for change management
  • Guided administrators setting up and managing DB2, Telnet, FTP, DNS, iNetserver, HTTP and SMTP
  • Collaborated with administrators implementing and managing IBM PowerVM Virtual I/O Server (VIOS)
  • Supported IBM Storwize SAN systems, including Flash Copy and array-based replication technologies
  • Monitored and supported IBMi using iNavigator
  • Used IBM i Access Client Solutions to support, install and troubleshoot
  • Collaborated with guided administrators with the installation and management of XA, SoftMenu, iSecurity Firewall software
  • Installed PTFs CUME packages, OS upgrades
  • SSL, TCP/IP, SFTP, SSO, EIM setup
  • Data migration server to server
  • Collaborated with administrators to comply with audits
  • User and device setup and support
  • Managed SKLM/TKLM for tape encryption.

Z/OS 2.4 Mainframe Security Administrator

APEX/Wells Fargo
02.2021 - 04.2022
  • Works with developers to create and update Identity Management processes
  • Used OKTA IDF SCIM to provision users and groups on the mainframe system
  • Analyzes data-feeds to provide feedback to business partners trouble-shooting issues
  • Used SQL to create queries
  • Updated COBOL and JCL to run batch jobs to assign authorities to users and groups and to perform RCA on abended jobs
  • Used CyberArk to create users access privileges
  • Monitored and managed security using Vanguard
  • Created and manged outq’s
  • Setup and managed security protocols for users, databases, jobs and applications
  • Received cases via Service Now
  • Prepared reports for internal and external audits
  • Used Tableau to update progress on projects
  • Moves data between different systems and operating systems using NDM
  • Created NDM IDs ensuring proper security is utilized
  • Created Excel work sheets to track work completed and pending
  • Setup users/groups/databases on multiple platforms using RACF, REXX.

Z/OS 2.3 Mainframe Operations

TEKSYSTEMS/Trans America - Contractor
12.2020 - 10.2021
  • Mainframe/Windows/SharePoint/iSeries infrastructure monitoring of events and alerts to ensure overall system health
  • Managed and monitored GDPS on the sysplex
  • Identified, triaged, and resolved mainframe system or user alerts and incidents within SLA
  • Monitored and managed security using Vanguard
  • Managed output using various applications including Richo process director
  • Resetting userids for Mainframe, SharePoint, and iSeries
  • Ran SQL scripts to create reports and queries
  • Monitored ZOS using Omegamon, DB2, CICS, and MQ
  • Prepared reports for internal and external auditors
  • Managed enterprise jobs using Tivoli Workload Scheduler
  • Setup users/groups/databases on multiple platforms using RACF, REXX
  • Job scheduling using TWS/IZWS
  • Updated COBOL and JCL to run batch jobs to assign authorities to users and groups and to perform RCA on abended jobs
  • Used RACF, ACF2, REXX, TOP SECRET for mainframe security processes
  • Used SMP/E to install and modify software
  • Installed third party software on ZOS
  • Monitored system and job consoles replying to WTOR’s as needed
  • Received request via Service Now and created incidents received via email to Service Now
  • Production control of jobs on both development and production using BMC Control-M
  • Identified, triaged, resolved, or escalated batch job failures, job contentions and failures.

Business Analyst III, Consultant

Net2Source/Capgemini/Spectrum - Contractor
Maryland Heights, MO
01.2020 - 11.2020
  • Supported all efforts to simplify and enhance the customer experience
  • Gathered subscriber information to ensure subscriber was provided with requested services
  • Performed activation, de-activations, and enhancement of services of subscribers
  • Performed RCA on issues related to services, using SOAP SQL scripts and/or using SAT
  • Communicated with other teams and levels of support to ensure subscriber experience was within standards
  • Assisted in the business process redesign and documentation
  • Worked on the migration to the mainframe cloud of accounts.

Mainframe Operations and Support

Panum/Task Source/USDA - Contractor
St. Louis, MO
06.2018 - 01.2020
  • Production control in production and test using BMC Control M version 9
  • Updated process in relation to mail and output distribution
  • Updating the financial systems of the NFAOC
  • Moved code using Endeavor
  • Managed and created outq’s on both prod and test
  • Setup users/groups/databases on multiple platforms using RACF, REXX
  • Managed and monitored GDPS on the sysplex
  • Installed and updated software on the mainframe
  • Managed output using Xerox (XPAF)
  • Setup Pitney Bowes high speed print and mail devices
  • Monitoring system availability using OMEGAMON, DB2, and CICS, adjusting as needed
  • Used tools CMS, RESS/VM/GCS to manage system
  • Responding to wtor’s in relation to job and system performance
  • Identified, triaged, resolved, or escalated batch job failures, job contentions and failures using Omegamon
  • Used RACF, ACF2, REXX, TOP SECRET for mainframe security
  • Used VMS to move data/files between platforms
  • Monitored print queues and used TSO/ISPF commands to manipulate input and output
  • Provided backup in the data center when needed.

Systems Monitoring Analyst

Express Scripts
St. Louis, MO
01.2017 - 07.2018
  • Provided level 2 support of Enterprise systems and services within corporate and clients
  • Monitored multiple systems using various applications
  • First and second level support for issues that occurred within Windows, UNIX, Mainframe Z/OS and IBMi systems
  • Collaborated with various teams both onshore and offshore
  • Used Omegamon, Dynatrace, and Splunk to monitor system performance
  • Facilitated conferences and online chats to resolve pending issues with servers
  • Created and updated SOP related to monitoring systems and resolved issues.

Break/Fix Server Engineer

NCE/Boeing/SLU/Wells Fargo - Contractor
08.2016 - 01.2017
  • Imaged servers for deployment
  • Installed software on servers
  • Installed hardware on servers
  • Break fix of Dell, HP and IBM servers including iSeries
  • Provisioned commissioned and decommissioned servers
  • Provisioned servers utilizing iLO, DRAC, and VoIP
  • Installed and repaired storage and communication devices.

iSeries (AS400) Administrator/Engineer

LMI Aerospace
St. Charles, MO
03.2013 - 07.2016
  • Created and completed projects upgrading from V6 to V7 including all software and hardware, HMC update, tape library installation
  • Created and implemented the project for a viable disaster recovery site on the west coast
  • Planned, designed, implemented, and optimized server/storage infrastructures
  • Utilized advanced technical knowledge to analyze, log, track and resolve complex software/hardware issues
  • Improved security using Help Systems software
  • Installed and managed ROBOT scheduler to schedule jobs in production, test, and development environments
  • Monitored console responding to outstanding messages
  • Utilized Aldon and MKS for change management
  • Performed systems saves and restores
  • Managed and created outq’s on both prod and test
  • Mapped KBM to automate manufacturing of components
  • Prepared reports for auditors and conducted internal audits on system
  • Identified, triaged, resolved, or escalated batch job failures, job contentions
  • Used Aldon to promote and move files from development to production
  • Managed system replication using iTERAHA
  • Managed IBM I and AIX iSeries using Navigator, Access Client Solutions and Halcyon
  • Developed IBM i CL scripts/programs for automation
  • Planned and installed OS, CUME, PTF, UAK updates and hardware upgrades.

Documentation Specialist

CompuCom/Boeing - Contractor
Berkley, MO
08.2012 - 03.2013
  • Break/Fix of Lexmark monochrome and color printers, and MPF printers
  • Operated High Accuracy Plotters, Kongsberg Acculine Tables and Summa Plotters
  • Completed production HAP Plots or stencil kits within time limits
  • Conducted quality checks on own work to ensure accuracy and required standards
  • Troubleshot and resolved issues within the Service Level agreements
  • Trained new technicians on all processes and procedures
  • Maintained inventory of parts necessary to repair units
  • Trained and mentored printer technicians
  • Provided support to executive team by request
  • Modified procedures improving repair times by 6 hours.

Mainframe Operations Analyst

Modis/ABinBEV - Contractor
St. Louis, MO
09.2011 - 08.2012
  • Used REMEDY ticketing system to report and retrieve issues
  • Performed scheduled IPLs, and PORs via HSM
  • Monitored and troubleshoot LAN/WAN network connections
  • Monitored Windows server 2008, responding, analyzing, and resolving abnormalities
  • Performed break/fix on desktops, laptops, printers both desk side and remotely
  • Endeavor to collaborate with programmers and developers
  • Copied datasets using SMF
  • Monitored multiple consoles responding to messages as they occur, issuing system commands to ensure system up time
  • Monitored system performance on ZOS using OMEGAMON, reacting to job contentions, system performance
  • Managed and modified CICS, and DB2 regions
  • Used RACF, ACF2, REXX, for mainframe security processes
  • Modified JCL to ensure jobs processed properly on both the development and production systems
  • Production Control using BMC Control-M
  • Monitored and administered Windows servers, absolving required fixes, adding patches
  • Maintained IBM ATL tape library using Tivoli prepared tapes for offsite storage.

Mainframe Operations and Support

Schnuck’s Markets
St. Louis, MO
11.2010 - 09.2011
  • Monitored and provided technical support to mainframe/UNIX, alarm, refrigeration, and Network systems
  • Provided support via remotely to stores, users
  • Installed hardware and software which included mainframe and network printers
  • Performed scheduled IPLs, and POR's via HSM
  • Copied datasets using SMF
  • Level 1 through 3 support of corporate and store issues
  • Planned and implemented upgrades and migration of production scheduling system from in house SWSS to automated system
  • Production Control using Control-M
  • Installed and maintained third party software on the mainframe
  • Monitored and administered Windows servers, absolving required fixes, adding patches
  • Maintained IBM ATL tape library using Tivoli prepared tapes for offsite storage
  • Worked on team to convert to Virtual Tape System
  • Monitored multiple system consoles responding to outstanding replies
  • Designed and created disaster recovery site and procedures
  • Ran CAT5/6 cables terminating and testing prior to usage
  • Created and terminated users in Active Directory and ensured mainframe accounts had proper RACF settings.

Customer Care Representative

Enterprise Holdings
St. Louis, MO
08.2009 - 11.2010
  • Ensured customer satisfaction resolving issues that may have occurred during rental period offering resolutions
  • Used ticketing system to record all issues both resolved and unresolved
  • Assisted other CCR's with system issues
  • Train and mentored call center team members
  • Level 1 support assisting customers with issues related to their experience with Enterprise.

iSeries Systems Operations Analyst

SSE/Metro Sewer District
St. Louis, MO
08.2008 - 08.2009
  • Monitored system console ensuring availability at 99 percent
  • Responded to system and job abends changing UNIX scripts
  • Responded to wtor’s ensuring system availability and job completion
  • Upgraded payroll and accounts receivable and payable systems to a more secure system
  • Imaged laptops and desktops-maintained inventory
  • User administration AIX and Active directory ensuring proper folder access were granted
  • Maintained IBM ATL tape library using Tivoli prepared tapes for offsite storage
  • Imaged and deployed PC's using Symantec Ghost created and updated Standard Operating Procedures
  • Performed DOD wipes of laptops, desktops.

AS400/Mainframe Operator

Kelly IT/Sigma Aldrich
St. Louis, MO
09.2007 - 09.2008
  • Batch processing and production control utilizing TWS/IZWS, SAP, ZEKE
  • Performed backups and IPL of AS400 and mainframe
  • Monitored system console responding to console messages in a timely manner
  • Directory maintenance included creating and terminating profiles and password resets
  • Incident and change completed using HEAT
  • Maintained Active IBM ATL tape library using Tivoli prepared tapes for offsite storage, managed
  • Monitored production and development workflows ensuring SLAs were met
  • Copied and managed datasets using SMF
  • Collaborated with team in the creation of virtual tape library.

Manager Offshore/Onshore Mainframe Operations

Tech Mahindra/AT&T
St. Louis, MO
03.2006 - 12.2007
  • Trained and managed the offshore and onshore operations teams in functions that included change and ad-hoc request
  • Supported application developers and programmers
  • Monitored system console responded to WTOR’s to ensure job flow and system availability
  • Created monthly metrics reports, daily turnover reviewing incidents that occurred and determining temporary and permanent fixes
  • Maintained staff by conducting skill assessments, coordinating training, interviewing, and disciplining subordinates
  • Monitored production and development workflows ensuring SLAs were met
  • Production control using ESP, Tivoli and SAP, Control M and CA products
  • Performed and monitored backups and IPLs of mainframe and midrange systems and reboot of networks
  • Setup security protocols on the mainframe using RACF.

Senior AS400 Operations Analyst

Trinity Health Information Services
Novi, MI
05.2003 - 03.2006
  • Batch processing and production control using native job scheduler
  • Updating JCL and UNIX scripts
  • Monitored multiple systems consoles responding to outstanding replies
  • Performed IPL and backup of AS400, HP9000
  • Maintained tape library preparing tapes that were created from scheduled backups for offsite storage
  • Monitored network using Cloverleaf
  • Performed RCA on issues that arose
  • Created and updated Standard Operating Procedures
  • Trained and mentored IT Data Center team members
  • Managed planned and unplanned system outages, software, hardware upgrades, and capacity planning.

AS400 (iSeries) Operations Supervisor

Detroit Automotive Interiors
Detroit, MI
08.1998 - 11.2003
  • Migrated organization to Win98 from Win 3
  • Planned and performed system upgrade from AS400B to Power 5
  • Batch processing and production control
  • Managed service and change request
  • Performed hardware and software upgrades including third party applications
  • Managed mobile devices
  • Production control using native scheduler
  • Performed backups of system including saves and restores
  • Created and managed EDI
  • Managed MES software on production of automotive interior parts
  • Created and updated Standard Operating Procedures
  • Monitored system console replying to outstanding replies
  • Imaged laptops and desktop devices maintained peripheral devices throughout the production floor and offices
  • Created documentation and procedures including disaster recovery
  • Created and implemented security protocols for plant and data systems
  • Monitored and maintained mainframe and network systems ensuring availability including PTF and OS upgrades
  • Supervised four operators and programmers performing yearly reviews and interviews
  • Ran CAT4 cables terminating and testing prior to usage
  • Active directory administration.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 26 years of expertise in IBM Power systems for multiple sectors. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in IBMi and OS400. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated ISeries Engineer brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Skills

  • Documentation and reporting
  • Project Management
  • Scheduling
  • Technical Support
  • Performance improvement
  • Attention to Detail

Education

Master of Science - Network Security

Colorado Technical University
Colorado Springs, CO

MBA - Project Management

Colorado Technical University
Colorado Springs, CO

Work Preference

Work Type

Full Time

Work Location

Remote

Timeline

Hybrid (AS400) Administrator/Engineer

BayforceUS/Nucor Steel (Contrator)
02.2024 - 06.2024

Senior iSeries (AS400) Engineer/Administrator

Auction Edge
03.2023 - 12.2023

iSeries (AS400) Engineer/Administrator

Jack Henry and Associates
04.2022 - 02.2023

Z/OS 2.4 Mainframe Security Administrator

APEX/Wells Fargo
02.2021 - 04.2022

Z/OS 2.3 Mainframe Operations

TEKSYSTEMS/Trans America - Contractor
12.2020 - 10.2021

Business Analyst III, Consultant

Net2Source/Capgemini/Spectrum - Contractor
01.2020 - 11.2020

Mainframe Operations and Support

Panum/Task Source/USDA - Contractor
06.2018 - 01.2020

Systems Monitoring Analyst

Express Scripts
01.2017 - 07.2018

Break/Fix Server Engineer

NCE/Boeing/SLU/Wells Fargo - Contractor
08.2016 - 01.2017

iSeries (AS400) Administrator/Engineer

LMI Aerospace
03.2013 - 07.2016

Documentation Specialist

CompuCom/Boeing - Contractor
08.2012 - 03.2013

Mainframe Operations Analyst

Modis/ABinBEV - Contractor
09.2011 - 08.2012

Mainframe Operations and Support

Schnuck’s Markets
11.2010 - 09.2011

Customer Care Representative

Enterprise Holdings
08.2009 - 11.2010

iSeries Systems Operations Analyst

SSE/Metro Sewer District
08.2008 - 08.2009

AS400/Mainframe Operator

Kelly IT/Sigma Aldrich
09.2007 - 09.2008

Manager Offshore/Onshore Mainframe Operations

Tech Mahindra/AT&T
03.2006 - 12.2007

Senior AS400 Operations Analyst

Trinity Health Information Services
05.2003 - 03.2006

AS400 (iSeries) Operations Supervisor

Detroit Automotive Interiors
08.1998 - 11.2003

MBA - Project Management

Colorado Technical University

Master of Science - Network Security

Colorado Technical University
DANA SHELTON