Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Shelton

Ponca City

Summary

Dynamic Business Office Manager with a proven track record at Via Christi Village, excelling in budget management and account reconciliation. Recognized for enhancing staff productivity through effective training and development. Committed to delivering exceptional customer service while ensuring compliance with financial regulations and resolving discrepancies efficiently.

Overview

25
25
years of professional experience

Work History

Business Office Manager

Via Christi Village
03.2014 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.

Director of Nutrition Services

Fairfax Manor
07.2013 - 03.2014
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal patient outcomes.
  • Ensured compliance with local, state, and federal regulations regarding food safety, sanitation, and nutritional standards.
  • Increased staff productivity by providing continuous training, performance feedback, and professional development opportunities.
  • Maintained open lines of communication between department staff, hospital administration, physicians, patients, and families.

Medical Records Clerk

Cleveland Nursing Home and Rehab
06.2009 - 07.2013
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Selector

Albertsons Distribution Center
08.2000 - 05.2009
  • Moved loads of up to 100 pounds using forklifts and other lift equipment.
  • Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
  • Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.

Education

Basic

Bluestone Senior High
Skipwith, VA
06-1985

Skills

  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Office administrate
  • Credit and collections
  • Payroll management
  • Professional and courteous
  • Customer service
  • Budget management

Timeline

Business Office Manager

Via Christi Village
03.2014 - Current

Director of Nutrition Services

Fairfax Manor
07.2013 - 03.2014

Medical Records Clerk

Cleveland Nursing Home and Rehab
06.2009 - 07.2013

Selector

Albertsons Distribution Center
08.2000 - 05.2009

Basic

Bluestone Senior High

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