Dana Shelton
Decatur
Summary
Dynamic and detail-oriented professional with a strong hospitality background at Comfort Inn & Suites. Proven expertise in customer service and housekeeping coordination, consistently enhancing guest satisfaction. Skilled in quality assurance and training others, I thrive in fast-paced environments, ensuring high standards of cleanliness and operational efficiency.
Overview
2
2
years of professional experience
Work History
Housekeeper
Bear Brothers
Huntsville
09.2025 - Current
- Cleaned guest rooms, ensuring high standards of cleanliness and comfort.
- Assisted in laundry duties, maintaining cleanliness of linens and towels.
- Provided excellent customer service by addressing guest needs promptly.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Maintained and organized cleaning supplies stock.
Production Worker
ICool USA
Hartselle
02.2024 - 07.2025
- Followed safety protocols to maintain a secure work environment.
- Inspected products for quality assurance during the production process.
- Collaborated with team members to achieve daily production goals.
- Assisted in packaging finished products for distribution.
- Reported equipment malfunctions to supervisors for timely repairs.
- Trained new workers on standard operating procedures and safety practices.
- Attended regular training sessions to increase machine operating skills.
Hotel Front Desk Clerk
Comfort Inn & Suites
Priceville
07.2023 - 02.2024
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Managed reservations using hotel management software and maintained accurate records.
- Coordinated housekeeping requests to ensure timely room readiness for arriving guests.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Performed administrative duties such as filing documents, preparing correspondence.
Education
High School Diploma -
Cullman High Scool
Cullman, AL05-2014
Skills
- Cleaning techniques
- Laundry management
- Customer service
- Housekeeping coordination
- Inventory management
- Quality assurance
- Time management
- Training others
- Problem solving
- Attention to detail
- Customer feedback management
- Hospitality background
Timeline
Housekeeper
Bear Brothers
09.2025 - Current
Production Worker
ICool USA
02.2024 - 07.2025
Hotel Front Desk Clerk
Comfort Inn & Suites
07.2023 - 02.2024
High School Diploma -
Cullman High Scool