Dana Sherertz

• Support President Financial Services-McLean
• Partner: Sr Executive Assistant-Texas
• Created and maintained tracking system of workflow
• Developed strategies to streamline and improve office procedures.
• Established administrative work procedures to track daily tasks.

• Supported: Senior Director-Retail Risk Leadership
• Weekly Team Meeting
• Team Engagement
• Bi-Weekly Tableau PPX DashBoard-Posting
• Update Bi-Weekly Vessle for Senior Leadership Review
• Work with Chief of Staff/HR recruiting for consistency
• Assist w/OneBoarding new hire

Branch-Lead

Fraud

• Deeper research on customer transaction-AML
• Understanding AML Trends and Activity
• Work closely with Fraud Investigator Team on open investigations
• Understanding of AML policies, regulations

Coach and Mentor

• Branch associates: Operational Standards, Growth inspirations , Customer
  Service Opportunities, Sales
• Recognized by Regional Operations Manager for coaching a back office
  department
• Daily/Weekly Huddle Calls
• Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals

Operations

• Process Management-Operational
• Created,Implemented, Mediated Action Plans-Audit exceptions
• Created, Implemented Operational Tracking for district branches for Operational Efficiency, operational training opportunities
• Suggested tactics to improve banking functions and products
• Work closely with partners in various departments and improve process changes
• Resolved discrepancies concerning customers' accounts, improving client
  satisfaction
• Coach on debit card fraud, Anti-Money Laundering
  Reviewing all aspects of potential fraud via Sassy,E4A,TouchPoint; Log in, IP address,
  transaction type

• Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
• SME-POD Well Managed
• SME-Bank Wide Complaints Advisory Board
• Mentor and Trained SME: new hire for district (16 branches) training purposes
• Participating in selection process for future branch bankers
• Maintained relationships with business partners to assist customers with complex financial needs.
• Increased customer service success rates by quickly resolving issues.
• Completed daily logs for management review.
• Trained and supervised 5 direct employees on bank policies and procedures.
• Developed, implemented and monitored strategies to effectively streamline office operations.
• Served as corporate liaison for finance, IT and marketing departments.
• Weekly Huddle Call District Leads

• Supervised Seven branch's county wide: operational policies and procedures
• Five Direct Hire: Coaching, performance reviews, monthly training and pull up
• Developed and implemented strategies for District top-tier customer service
• Communicated with Regional Operations Manager to inform of quality control checks and findings
• Responded to employee inquiries regarding compliance regulations and procedures.
• Recommended Action Plans to boost operations consistency and customer experience
• Deliver sound results with a high degree of independence & ability to lead and drive results across the seven branches
• Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
• Maintained up-to-date knowledge of current and emerging compliance regulations.
• Completed internal audits to confirm compliance with applicable laws and regulations.
• Identified, investigated and monitored documented compliance violations and recommended corrective measures.
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
• Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Recruited, interviewed, hired, trained and coached 30 employees and implemented mentoring program to promote positive feedback and engagement