Dana Shifflett
Ruckersville,VA
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through ten years of experience in office and clinical environments. History of improving processes and increasing team efficiency.
Overview
10
10
years of professional experience
Work History
Office Coordinator/Insurance Specialist
Lee Family Dentistry
06.2020 - 05.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Lead Dental Assistant/Clinic Coordinator
Charlottesville Pediatric Dentistry
06.2012 - 06.2020
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Orange County High School
Orange, VA06.2012
Certificate - X-ray Safety
Virginia Commonwealth University
Richmond, VA06.2012
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Client Relations
- Workflow oversight
- Inventory Coordination
- Document Management
- Cost Control
- Supply Replenishment
- Bookkeeping
- Expense Reporting
- Vendor Management
- Excellent multi-tasking ability
- Data Entry
- Training and coaching
- Clerical Support
- Inventory Control
- Employee Training
- Conflict Management
- Team Bonding
- Billing
- Regulatory Compliance
- Payroll and budgeting
- Team Supervision
- Human Resources
- Contract Negotiations
- Facility Management
Timeline
Office Coordinator/Insurance Specialist
Lee Family Dentistry
06.2020 - 05.2022
Lead Dental Assistant/Clinic Coordinator
Charlottesville Pediatric Dentistry
06.2012 - 06.2020
High School Diploma -
Orange County High School
Certificate - X-ray Safety
Virginia Commonwealth University
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