Dana Shiflett
Palmyra,VA
Summary
Strong leadership professional experienced in analytical problem-solving with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Hearing Operations Management Specialist
SSA, Office Of Hearings Operations
09.1999 - Current
- Improved operational efficiency by streamlining processes and implementing best practices in operations management.
- Developed and executed strategic plans for organizational growth, resulting in increased productivity and revenue.
- Enhanced supply chain performance by optimizing logistics, inventory control, and supplier management.
- Designed and implemented process improvements to reduce waste, increase efficiency, and improve overall operational effectiveness.
- Ensured compliance with industry standards and regulatory requirements through diligent monitoring of policies, procedures, and documentation.
- Evaluated vendor performance regularly to ensure quality product delivery while maintaining a healthy relationship with suppliers.
- Coordinated training programs for employees to enhance their skills in various aspects of operations management.
- Leveraged technology solutions to automate processes, resulting in increased efficiency and resource allocation optimization.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Education
Associate of Applied Science - Computer Information Systems
Piedmont VA Community College
Charlottesville, VASkills
- Scheduling Coordination
- Process Documentation
- Capacity Planning
- Operational Efficiency
- Facilities Management
- Staff Development
- General management and administration
- Budgeting and finance
- Inventory Management
- Resource Allocation
- Contract Administration
- Program Administration
- Employee Development
Timeline
Hearing Operations Management Specialist
SSA, Office Of Hearings Operations
09.1999 - Current
Associate of Applied Science - Computer Information Systems
Piedmont VA Community College
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