Service and compliance-focused General Manager dedicated to delivering positive customer experiences along with high quality results. Experienced leader with sound judgment, good planning abilities and interpersonal communication strengths. Insightful and experienced in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Hi, I’m
Dana Shorts
Career Manager
Lancaster,PA
Summary
Overview
14
years of professional experience
2
Certifications
Work History
Zoom Out Industries
Courier Contractor
04.2024 - Current
Job overview
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Early College High School
Long Term Substitute Teacher
03.2023 - 07.2024
Job overview
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Organized lesson plans using teaching software for long-term interim assignments.
BNY Mellon
Shareholder Service Representative
05.2021 - 03.2023
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported management in analyzing share trends, providing valuable insights for decision-making processes.
- Maintained comprehensive knowledge of company products and services to provide accurate information to shareholders.
Panera Bread
Assistant General Manager
04.2018 - 05.2021
Job overview
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
East Coast Waffles
General Manager
04.2015 - 04.2018
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Strayer University
Student Account Manager
06.2010 - 09.2013
Job overview
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Monitored pipelines to track and log status of loans.
Education
Wilmington UniversityNew Castle, DE
MBA from Accounting
05.2015
University Overview
Cheyney University of PennsylvaniaCheyney, PA
Bachelor of Science from Business Administration
08.2011
University Overview
Skills
Time Management
Team Leadership
Customer Engagement
Staff Management
Complex Problem-Solving
Reliability
Self Motivation
Professionalism
Attention to Detail
Adaptability
Certification
- ServSafe Certified - DE (2023), PA (2021)
- Courier Training Certification, Courier Business Academy - 09/2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Courier Contractor
Zoom Out Industries
04.2024 - Current
Long Term Substitute Teacher
Early College High School
03.2023 - 07.2024
Shareholder Service Representative
BNY Mellon
05.2021 - 03.2023
Assistant General Manager
Panera Bread
04.2018 - 05.2021
General Manager
East Coast Waffles
04.2015 - 04.2018
Student Account Manager
Strayer University
06.2010 - 09.2013
Wilmington University
MBA from Accounting
Cheyney University of Pennsylvania
Bachelor of Science from Business Administration
Similar Profiles
Akyleen MartichAkyleen Martich
Maneger at Zoom zoom deliManeger at Zoom zoom deli
Amit Ben AharonAmit Ben Aharon
Project Managers Team Leader at Zoom Real Estate Investments (Z.R.E Zoom Management Services LTD)Project Managers Team Leader at Zoom Real Estate Investments (Z.R.E Zoom Management Services LTD)
Suraj Bahadur KhadkaSuraj Bahadur Khadka
Cook at Zoom Zoom CafeCook at Zoom Zoom Cafe
Ava DeppenAva Deppen
Origin Market at Retail AssociateOrigin Market at Retail Associate
Jack NohavaJack Nohava
Project Manager at Liberty UniversityProject Manager at Liberty University